IT Process Analyst

Scope of Work: IT Process Analyst – Digital Delivery & Process Improvement

The IT Process Analyst will support the organization’s digital delivery operations by governing delivery processes, coordinating stakeholders, maintaining web-related services, and driving continuous process improvement. The analyst ensures that digital products and services are delivered efficiently, securely, and in alignment with strategic IT goals.

• Digital Delivery & Governance
  • IT Governance Strategy
    Champion, collaborate on, and implement Digital Delivery strategies. Support execution of IT strategy by aligning delivery processes with organizational goals. Ensure governance practices are followed across all delivery activities.
  • Digital Delivery Execution
    Deliver digital products including custom software, SaaS platforms, and system integrations. Ensure adherence to defined deliverables, acceptance criteria, and release requirements. Manage and maintain the team task board to reflect accurate work status. Oversee sprint resource allocation to align with team capacity and priorities.
• Agile Delivery Operations
  • Agile Ceremonies
    Facilitate and participate in:
    Periodic standups;
    Sprint planning sessions;
    Sprint retrospectives;
    Backlog grooming and refinement.
  • Coordination Activities
    Coordinate day-to-day work with project managers. Collaborate with business stakeholders to clarify requirements, priorities, and timelines. Manage communication and alignment with external vendors supporting digital delivery.
• Process Improvement & Operational Excellence
  • Process Maintenance
    Recommend, implement, and adjust operational processes in collaboration with the team. Maintain documentation of delivery workflows, standards, and procedures.
  • Evangelizing Process Improvements
    Identify improvement opportunities and advocate for new processes using data-driven insights. Support experimentation, pilot initiatives, and evaluation of process changes.
  • Delivery Metrics
    Track, measure, and visualize delivery metrics (e.g., cycle time, throughput, SLA adherence). Provide insight into performance trends to guide decision-making.