IT Business Relationship Manager

IT Business Relationship Manager

The office of Technology and Digital Experience at Hartsfield Jackson Atlanta Intl Airport is looking for an IT Business Relationship Manager (BRM) who will act as a strategic partner between IT and the business. This role ensures technology investments support business goals, fosters strong partnerships with stakeholders, and drives value realization from IT services, products, and initiatives. The BRM understands business needs, translates them into IT capabilities, and promotes a shared strategy across departments.

• Serve as the primary liaison between IT and assigned business units.
• Build trust-based relationships with business leaders to understand goals, challenges, and opportunities.
• Ensure IT strategies, capabilities, and roadmaps align with business objectives.
• Facilitate joint planning sessions to identify future technology needs.

• Capture, evaluate, and prioritize business demands for IT services and projects.
• Translate business requirements into clear IT proposals, use cases, and project justifications.
• Support creation of business cases, cost estimates, and benefit analyses.
• Collaborate with PMO, architecture, and IT teams to ensure alignment and feasibility.

• Ensure delivered solutions achieve agreed-upon business outcomes and KPIs.
• Track value realization and identify opportunities for optimization or continuous improvement.
• Review IT service performance with business stakeholders, highlighting trends and improvement plans.

• Communicate IT roadmaps, changes, risks, and upcoming activities in clear business language.
• Promote transparency between IT and business units through structured communication.
• Manage expectations around solution options, timelines, and constraints.

• Anticipate business impacts related to new technology, changes, or disruptions.
• Support organizational change management (OCM) activities for IT initiatives.
• Act as escalation point for service issues impacting business unit operations.

• Convey opportunities from TDE leadership where technology can drive efficiency, enhance customer experience, or support growth.
• Provide insight into TDE and emerging deployment, activities, and upcoming technologies relevant to the business.
• Work alongside innovation by connecting business challenges with appropriate IT solutions.

• Bachelor’s degree in IT, Business, or related field.
• 5–10 years of experience in IT management, business analysis, service management, or a similar role.
• Strong understanding of IT services, digital transformation concepts, and solution delivery models.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to translate technical concepts into business language.
• Experience with ITIL, BRM frameworks, or enterprise architecture is a plus.
• Demonstrated ability to manage multiple stakeholders and competing priorities.
• Professional certifications: BRMP (Business Relationship Management Professional), CBRM (Certified Business Relationship Manager), ITIL Foundation or higher, PMP, CSM, or other project delivery certifications beneficial.

• Business acumen
• Strategic thinking
• Relationship building
• Analytical and critical thinking
• Influencing and negotiation
• Conflict resolution
• Customer‑centric mindset

• Strong alignment between business and IT strategies
• Improved business satisfaction with IT services
• Increased value realization from IT initiatives
• Clear visibility into IT demand, priorities, and roadmaps
• Reduced friction and faster decision‑making between business and IT