L3 Systems Lead

Roles & Responsibilities

Key Responsibilities

• Technical Leadership & Oversight
• Serve as the technical SME for compute, storage, virtualization, and operating systems across both Windows and Linux environments.
• Lead and mentor the systems support team responsible for 24x7 operations.
• Provide hands-on support and escalation for complex infrastructure incidents and requests.
• Drive continuous improvement in system performance, resiliency, and manageability.
• Compute, Virtualization & Storage
• Architect, manage, and support VMware and Hyper-V environments.
• Administer and optimize enterprise storage platforms and protocols (SAN, NAS, iSCSI, etc.).
• Manage and monitor capacity, performance, and reliability of virtual and physical server environments.
• Security, Patching & Compliance
• Analyze vulnerability scan results, prioritize remediation efforts, and coordinate patch deployment timelines.
• Partner with security, infrastructure, and application teams to ensure timely resolution of Windows-related vulnerabilities.
• Develop remediation plans and standard operating procedures to improve patch hygiene and compliance.
• Troubleshoot complex Windows patching and configuration issues in enterprise environments.
• Generate and present vulnerability status reports to IT leadership and stakeholders.
• Support continuous improvement and automation initiatives in vulnerability management
• Lead vulnerability remediation and patch management across all systems.
• Manage access controls and system hardening in alignment with organizational security policies.
• Coordinate with security teams to ensure compliance with regulatory and industry standards.
• Backup & Disaster Recovery
• Coordinate and manage backup and recovery operations using solutions like Comm Vault or Rubrik.
• Lead the planning and execution of disaster recovery (DR) strategies and tests to ensure business continuity.
• Monitoring & Optimization
• Own system performance monitoring and optimization across the server and storage estate.
• Leverage monitoring tools to proactively identify, troubleshoot, and resolve system issues.
• Automation & Integration
• Oversee system integration and automation efforts using Power Shell, Python, Ansible, and Java.
• Drive the adoption of infrastructure-as-code and repeatable processes to improve efficiency and reduce risk.
• Cross-Functional Collaboration
• Collaborate closely with application, network, security, and cloud teams to ensure seamless infrastructure support.
• Serve as the liaison for system-related requirements and coordinate with vendors and partners.

Required Qualifications

• 10+ years of hands-on experience in systems engineering and administration.
• Proven leadership experience in managing or mentoring a technical operations or infrastructure team.
• Deep expertise in Windows and Linux operating systems, virtualization (VMware, Hyper-V), and enterprise storage systems.
• Strong experience in vulnerability management, patching strategies, and compliance standards.
• Fluent in the English language (written and verbal) with excellent communication skills.
• Proven experience managing and optimizing backup (Comm Vault or Rubrik) and disaster recovery environments.
• Expertise in monitoring, scripting, and automation tools (Power Shell, P ython, Ansible, Java).
• Strong understanding of enterprise IT operations, including change, incident, and configuration management processes (ITIL preferred).

Preferred Qualifications

• Relevant certifications (e.g., VMware VCP, Microsoft MCSE, Red Hat, CompTIA Security+, or equivalent).
• Experience in hybrid or multi-cloud environments (Azure, AWS, GCP).
• ITIL Foundation or higher certification.
• Experience with configuration management tools and infrastructure-as-code practices.

Generic Managerial Skills, If any

• Strong analytical and troubleshooting skills
• Results-oriented with attention to detail
• Ability to prioritize and manage multiple concurrent initiatives
• Leadership and team-building capabilities
• Clear, concise communicator with a collaborative mindset

Salary Range-$120,000-$140,000 a year

#LI-KR3

TCS Employee Benefits

Summary:

Discretionary Annual Incentive. Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support:
Maternal & Parental Leaves. Insurance Options:
Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. Time Off:
Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.