Business Systems Analyst II ServiceNow SPM ; no third party, W2

Overview

• Service Now SPM experience is a must. A transferrable skill is mastery of creating Power
  
  BI reports/dashboards.
• The main function of a business systems analyst is to perform the analysis, design, implementation, modification, and daily functional support of the Service Now SPM application.

• Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field. +3 years proven experience as a Business Analyst, Consultant, or Customer Support Associate preferably within a technology or business management environment.
• Proficient in using data visualization tools (e.g., Miro, Power BI) to build dashboards.
• Strong attention to detail and accuracy in data analysis and reporting.
• Effective customer communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders.
• Strong interpersonal skills to collaborate with cross-functional teams.
• Strong knowledge of service support platforms like Service Now, Ivanti products, etc.
• Demonstrated business acumen, problem solving skills, intellectual maturity, and relationship management skills.
• Ability to influence without authority and build strong rapport with stakeholders inside and outside of technology teams to deliver results. Self-driven and able to work across diverse technical and non-technical teams (IT, Infosec, Digital, Engineering, Ops, Finance, People & Culture, Accounting, Vendors etc).
• Team player with passion for transformation serve as a cultural ambassador demonstrating through actions continuous learning, a positive outlook, and a drive to make an impact and being accountable for results.
• Excellent interpersonal, communication, presentation, and facilitation skills (in person & remote).
• Ability to operate successfully in a lean, agile, and fast-paced organization.
• Strong organizational, task, and project management skills.