QA Lead, IT​/Tech, IT QA Tester ​/ Automation

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QA Lead (hybrid- onsite
- Monday
- Thursday)

US-GA-Atlanta (Sandy Springs)

Exempt

The Senior QA Lead is responsible for overseeing all quality assurance activities across key enterprise systems including customer portals, APIs, databases, CMS, and rating/enrollment platforms. This role bridges the gap between QA execution and management — providing hands-on leadership in test planning, technical validation, and defect analysis. The ideal candidate has strong experience in both functional and technical QA, including backend validation, integration testing, and cross-system dependencies.

This position requires strong collaboration with Engineering, Product, and Dev Ops teams to ensure reliable, scalable, and high-performing releases.

• Act as the primary QA point of contact for assigned systems (Portals, APIs, Databases, CMS, Rating & Enrollment).
• Lead daily QA activities for multiple concurrent projects, ensuring timely and high-quality delivery.
• Mentor and guide QA Analysts in test design, execution, and defect management.
• Coordinate with the QA Manager to prioritize workloads, align with sprint goals, and ensure coverage of all functional and integration areas.
• Represent QA in sprint ceremonies, grooming sessions, and release readiness reviews.
• Develop detailed test strategies and test plans for each release, covering both functional and technical aspects.
• Perform thorough end-to-end testing across systems, including front-end, API, and database validation.
• Oversee regression, integration, and UAT cycles, ensuring test completeness before sign-off.
• Ensure proper defect triage, root-cause documentation, and cross-team communication on critical issues.
• Maintain traceability between requirements, test cases, and defects to ensure auditability.
• Validate API behavior, payloads, and integrations between systems using tools such as Postman or Swagger.
• Execute complex SQL queries for backend data validation and verification of business rules.
• Review and validate CMS configurations, content workflows, and database linkages.
• Identify dependencies or data inconsistencies across rating and enrollment portals and proactively work with development teams to resolve issues.
• Support environment validation and test data preparation, ensuring consistent and stable test runs.
• Assist the QA Manager in enhancing QA standards, templates, and documentation practices.
• Contribute to improving defect reporting and classification processes for better analytics and traceability.
• Partner with the Automation and Dev Ops teams to identify areas suitable for automation and integration into CI/CD pipelines.
• Promote continuous improvement by analyzing recurring defects and recommending preventive measures.
• Work closely with Developers, Product Owners, and Business Analysts to clarify requirements and acceptance criteria.
• Escalate risks or blockers early and provide mitigation plans for QA-related delays.
• Ensure test results and release sign-offs are properly documented and communicated to stakeholders.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

• Bachelor’s degree in Information Systems, Business Administration, Management or related field — or equivalent work experience.
• 5+ years of experience in software QA, with at least 2 years in a senior or lead role.
• Strong understanding of end-to-end testing methodologies across web, API, and backend layers.
• Hands-on experience with API testing tools (e.g., Postman, Katalon) and SQL for data validation.
• Proven experience testing portals, rating engines, or critical systems.
• Excellent analytical, documentation, and communication skills.
• Familiarity with CI/CD pipelines and Git-based environments.
• Experience with defect tracking and test management tools (e.g., Jira, Test Ops, or similar).
• Experience with automation frameworks (Katalon, Playwright) is a…