Concierge Representative

Location: East Coast Region, United States

Employment Type: Full Time

Location Type: Remote

Department
:
Customer Solutions

Compensation: $54.5K — $64K

We are committed to competitive pay and benefits that align with industry standards. The actual pay may vary depending on skills, qualifications, experience, and work location. In addition, we offer a wide range of employee benefits. To learn more about our benefits, visit

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

• Working directly with customers to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via call, email, chat, or social platforms), ensuring high support quality and timely resolution to meet customer expectations.
• Proactively follow up with customers and utilize customer feedback loops to measure and ensure satisfaction, and continuously improve the delivery of support services.
• Contributing to process development — helping lay the foundation for efficient growth and best-in-class culture
• Collaborating cross-functionally with other Confluent teams and geographical regions to achieve successful customer outcomes. This could include escalating to the appropriate team when necessary or passing customer feedback onto Product or Sales to improve offerings
• Improving operational documentation by authoring and continuously updating run-books used by the global team
• Embracing continuous adoption to changes in processes, actively seeking and learning new processes and skills to ensure personal and team effectiveness

• Experience diagnosing and resolving customer issues
• Desire to ensure customer success through direct interaction
• Outstanding written and verbal communication skills
• Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency

Ready to build what’s next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.