Implementation Specialist

Welcome Home is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the Senior Living and Home Care industries. Since launch in 2019, we have experienced incredibly rapid growth.

Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting and internal politics.

Welcome Home’s differentiation extends beyond providing the most technologically advanced, easiest to use software in the space. Clients receive world class support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.

As a Software Implementation Specialist, you will work directly with our Customer Success team to migrate new clients from their legacy CRM onto Welcome Home. This position is based in our Atlanta office. While Welcome Home supports hybrid work, employees for this role are only eligible after the onboarding period (3-6 months of full-time employment)

Responsibilities include:

• Managing the implementation process, including configuration and data mapping, for new home care brands, Acting as Project Manager from post-kick off to day of go live, including client communication and deliverable collection
• Becoming an expert on Welcome Home’s configuration options, understanding when each option should be used to meet client needs and optimize performance
• For each agency, delivering data mapping for review during client onboarding, i.e. importing and formatting data from client’s legacy systems and importing into Welcome Home’s CRM
• Configuring API integrations between Welcome Home and the client’s complementary platforms, including marketing tools, websites, and other applications
• Streamlining and improving onboarding and maintenance processes in collaboration with customer success and product teams
• Consulting on technical or configuration questions as needed during the sales and onboarding processes

The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:

• 2+ years software implementation experience, or technical project management experience
• Strong analytical skills, including understanding and troubleshooting functional software configurations and ability to apply your technical knowledge to new systems
• High level of attention to detail, organization, and drive to get things right the first time.
• Hyper-organized and strong multitasker with an ability to intelligently prioritize multiple competing projects and timelines
• Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications and complex software
• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical information into language understandable and digestible by non-technical audiences
• Comfort in a dynamic startup environment, ready to move quickly and wear many hats

• Formal development experience is not required
• Experience with API integrations and familiarity with HTML
• Microsoft Excel proficiency, including understanding of formulas/functions
• Preferred but not required: proficiency with Mailgun, Github, Dropbox, Zapier

Welcome Home values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, paid parental leave, and unlimited PTO.

But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.