Manager, Content Strategy

Manager, Content Strategy & Copy page is loaded## Manager, Content Strategy & Copylocations:
US - California - Virtual:
US - Georgia - Atlanta Office time type:
Full time posted on:
Posted 8 Days Agojob requisition :
R0001007

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team.  

With team members around the world, Candescent is an equal opportunity employer.

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation.

Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Candescent is seeking a highly motivated and experienced
** Manager, Content Strategy & Copy
** to support the Chief Product Officer and leadership team in shaping the voice, tone, and content strategy across our product and brand ecosystem. We’re building a world-class design and content organization under our Chief Design Officer—a leader known for creating cross-functional design ecosystems at Mastercard and Sapient. This role is foundational to that vision.

As the
** Manager, Content Strategy & Copy,
** you’ll lead both strategy and execution, crafting the words that make our products feel intuitive, human, and distinctly Candescent. You’ll define scalable systems, mentor emerging talent, and collaborate across disciplines to ensure every message—from product interfaces to onboarding journeys and brand storytelling—is purposeful and cohesive.#
** Responsibilities:**#
** Content Strategy, Vision, and Planning
*** Defining Candescent’s voice and tone across all product and marketing touchpoints, ensuring every message is cohesive, human, and purpose driven.
* Lead content strategy and execution across multiple product lines, driving clarity, consistency, and emotional resonance in user-facing communications.
* Build scalable content systems including guidelines, taxonomies, and naming conventions to support internal teams and client institutions in customizing and scaling content effectively.
* Write and refine product copy for Consumer Banking, Business Banking, and Account Sales & Onboarding experiences—covering UX microcopy, onboarding flows, error messages, and in-product communications.
* Present and advocate for content decisions and key deliverables to peers and executive stakeholders.
* Collaborate closely with Product Design, UX Research, Product Management, and Marketing to ensure copy is clear, compliant, empathetic, and brand-defining.
* Participate in user research and evaluate feedback to guide content improvements and ensure messaging aligns with user needs and behaviors.
* Contribute to and promote content guidelines, best practices, and standards across the organization.
* Shape the long-term vision for content strategy at Candescent, evolving processes and standards as the team grows.
* Partner with Product Owners and Designers to translate strategic goals into content features and user stories that align with the broader product vision.
** Customer Experience Research, Insights, and Execution
*** Conduct competitive analysis of direct and indirect competitors to inform content strategy and positioning.
* Gather…