Advisory Solution Consultant - Retail & Hospitality

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our pre‑sales core Solution Consultant team, you will have the opportunity to join our industry’s best and brightest talent supporting some of our top Retail and Hospitality customers in the US. We are a tight‑knit team of innovative leaders who are hungry, humble and see our customer’s biggest challenges as their greatest opportunities.

You will be responsible for spearheading the technical sale to drive revenue across all Service Now solutions by leading and partnering across a broad regional team that includes Sales, Solution Specialists, Business Value Consultants, Enterprise Architecture, Product Management, Customer Success, Partners and our Leadership Team.

• Support sales as a technical and domain expert of a client‑facing sales team
• Own the Technical Strategy for accounts in your territory
• Lead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and Service Now colleagues
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

• 7+ years of pre‑sales solution consulting or sales engineering experience or equivalent
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry
• Proficiency with the Service Now platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with a Sales counterpart to promote execution excellence
• Ability to actively listen to customer requirements and map the appropriate solution to address the customer’s business issue
• Eagerness and willingness to continuously learn
• Experience in the Retail and Hospitality industry a plus
• Solution Consulting certifications in Demo2
  
  Win, Inspire2
  
  Win, Toastmasters a plus
• Travel as necessary

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here (). To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.