Associate Technical Sales & Solutions Engineer, East

The Elevator Pitch

Do you thrive in fast-paced environments and enjoy hands-on technical work? Are you passionate about technology and helping customers succeed? Join Evolv's Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments. In this role, you'll be on the front lines-installing systems, training operators, and supporting go-lives-while also helping certify and train channel partners. You'll additionally contribute to site surveys and pre-sales activities like pilots and demos.

Evolv is a mission-driven company dedicated to making a real difference in society-saving lives and improving experiences wherever people gather. You'll play a critical role in ensuring smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success.

Success in the Role:
What performance outcomes will you work towards completing over the first 12 months?

Within the First 30 days:

* Certify:
Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.

* Participate & Qualify:
Join live customer installations to understand a real-world deployment.

* Install Independently:
By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.

30 Days to Three Months:

* Troubleshooting Proficiency:
Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site.

* Training Excellence:
Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.

* GoLive Support:
Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.

* Deployments to Standard:
Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support.

* Own Small Deployments:
By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems.

Between 3 to 6 months:

* Pre Sales Foundations:
Develop working competency in site surveys, Con Ops (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs.

* Pre Sales Certification:
Earn Professional Certification covering core presales activities and documentation standards.

* Apply Pre Sales to Deployments:
By Month Six, confidently conduct minor presales tasks when needed, run site surveys independently, and draft Con Ops-with a strong understanding of how presales inputs improve installation quality and customer outcomes.

Between 6 to 12 Months:

* Channel Enablement:
Learn and apply channel partner certification processes for deployment:

* Create professional installers across all Evolv products.

* Train partners to be effective operator trainers who meet Evolv standards.

* Field Leadership:
By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed-owning plan, execution, quality, safety, and stakeholder communications.

* Raise the Bar:
Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.

The Work:
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Deployment Process

* Installation:
Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards.

* Training:
Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use.

* Go-Live Support:
Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff.

Travel

* Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3-5 days away from home per week.

* Expect some nights and weekends, as many customers operate during peak…