Software Quality Assurance Analyst

We are seeking a detail-oriented and experienced Software Quality Assurance Analyst to support a variety of IT/IS and business application initiatives.

The role involves managing the full QA lifecycle, including requirements analysis, test planning, design, execution, and reporting across diverse platforms and environments.

The focus will be primarily on manual testing, with limited automation activities currently being explored.

Key Responsibilities

• Analyze and interpret business and functional requirements; maintain end-to-end requirements traceability using ALM Quality Center.
• Design, execute, and maintain detailed manual test scripts for functional, integration, and regression testing across on-premises and cloud environments.
• Create and execute automated tests where applicable using tools such as UFT, Load Runner, or similar frameworks.
• Validate APIs by designing and executing test cases to verify request/response accuracy, data integrity, and error handling.
• Perform functional and integration testing of API endpoints to ensure system interoperability and compliance with business and security requirements.
• Verify reports and underlying data using SQL/PLSQL, ensuring outputs from tools like Tableau and Power BI accurately reflect source data.
• Log, track, and retest defects in ALM QC; collaborate with developers and business stakeholders to resolve issues.
• Support User Acceptance Testing (UAT) planning, coordination, and execution with business stakeholders.
• Participate in peer reviews and provide feedback on test documentation and process improvements.
• Adhere to established QA procedures, documentation standards, and organizational policies.
• Provide daily progress updates and participate in QA status and review meetings.
• Collaborate with other QA team members on shared initiatives and cross-functional testing efforts.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum 5 years of hands-on QA experience including test planning, design, scripting, execution, and defect management.
• Expertise in ALM Quality Center for requirements management, test design, execution tracking, and defect lifecycle management.
• Strong SQL/PLSQL skills for data validation and backend verification.
• Solid understanding of QA methodologies, SDLC, and defect lifecycle management aligned with industry standards (IEEE, ISO, etc.).
• Experience testing web applications, APIs, and Windows-based systems across multiple platforms.
• Excellent analytical, documentation, and communication skills with strong attention to detail.

• Familiarity with utility industry systems such as CIS, billing, meter data management, collections, or field service operations.
• Experience with Load Runner, UFT, or other test automation tools.
• Professional certifications such as ISTQB, CSTE, or equivalent QA credentials.

• ISTQB, CSTE, or equivalent QA certifications (preferred).