EPIC Analyst ; Cadence

EPIC Analyst I (Cadence)

Emory Healthcare

Be inspired. Be rewarded. Belong. At Emory Healthcare. We fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.

We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Remote -- Applicants residing in or able to relocate to the following states are eligible for hire:
Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

The Epic Application Analyst (Cadence) is responsible for the design, build, testing, validation, maintenance and ongoing support of the Epic Cadence module. You will work across interdisciplinary work groups to accomplish set goals as a team. As an Epic Cadence Analyst, you will be instrumental in elevating Emory Healthcare's patient scheduling experience by assisting with Epic Cadence troubleshooting, testing, builds, and assisting with Epic Cadence project related work.

You will have the opportunity to become Epic Cadence certified (required within 90 days), and work on a team of dedicated Cadence Analysts who will provide mentoring and training to you as you build your skill set further.

• The Epic Application Analyst (Cadence) is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co‑workers; interdisciplinary work groups; clinical and financial department representatives;
  Epic partners; and all other staff who use or interact with the Epic application suite.
• Receives direction and oversight from senior staff.
• Develops knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
• Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
• Provides technical support services.
• Provides Epic Cadence and other applications software support, file maintenance, and build for break‑fixes, optimizations, special updates, upgrades, and implementations.
• Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
• Maintains strong and positive relationships with all application vendors.
• Assist with Epic Security assignment, security templates and maintenance where appropriate.
• Provides on‑call coverage as scheduled.
• Provides project management services and support under close direction of management.
• Follows EHC IS project management protocol. Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
• Works with end users to navigate the new request process.
• Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
• Provides system solutions in accordance with regulatory guidelines.
• Follows prescribed change management and time reporting processes and documentation requirements.
• Responds to support calls within designated times according to priority and provides regular updates until resolution.
• Provides and communicates clear documentation for support, status, and issue resolution.
• Remains current on Epic new version training for all applicable Epic certifications.

• Bachelor's degree from a recognized college or university with major coursework in computer science, Information Technology, engineering, or equivalent related experience OR 4 years of experience without a degree.
• This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of completing training…