Sr Product Manager - Enterprise Delivery

Position Purpose

The EDX team is searching for a Senior Product Manager to lead our Order Intelligence work stream. This is a critical role focused on anticipating and mitigating delivery issues before they impact the customer.

• Solve Complex Problems:
  Our Order Intelligence solution analyzes over 78 different order and delivery site factors to score the riskiness of a delivery and generate insights.
• Generate Actionable Insights:
  You will drive the creation of AI-generated insights to get ahead of possible delivery issues, such as unknown or unclear site instructions, hard-to-navigate or complex job sites, and impacts from inclement weather and other external factors.
• Improve the Customer
  
  Experience:
  
  Ultimately, your work will directly lead to better, more reliable delivery experiences for every customer.

• 50% Strategy & Planning:
  Seek to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value.
• Translate business goals and end user needs into product strategy; communicate direction and product priorities to the development team, other matrixed teams, and third‑party partners.
• Identify goals, metrics and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings.
• Manage and groom the product backlog; make future decisions based on the value that will be delivered.
• Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities.
• Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
• Ensure that product directions balance both user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction.
• 20% Delivery & Execution:
  Formulate, test and refine assumptions and hypotheses through user research and testing.
• Document, review and ensure that all quality and change control standards are met.
• Create, prioritize and accept user stories; incorporate them into release planning.
• Make product decisions that drive value on a daily basis.
• Identify and consider pros, cons, issues, obstacles, dependencies and value associated with features and enhancements.
• Participate in standups, iteration planning sessions, product demo, and retrospectives.
• Condense complex technical concepts into non‑technical language for stakeholders.
• 30% People:
  Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
• Act as a proponent of modern software development practices.
• Advocate for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
• Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
• Manage cross‑functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
• Guide more junior team members in strategy, alignment, analysis and execution tasks.
• Participate in and contribute to learning activities around modern software design and development core practices (communities of practice).
• Participate in talent acquisition, development and retention activities in support of team.

• Typically reports to the Product Management Manager or Sr. Manager.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• 3-6 years of relevant work experience.
• Proven AI Product Leadership: track record of leading…