Information Technology Support Manager

The IT Support Manager is responsible for establishing and maintaining IT Support standards while leading a small, globally distributed IT Support team. This is a hands-on, player-coach role with primary focus on Microsoft environments, MacOS support, identity management, and endpoint operations, while serving as the internal technical owner and liaison for third-party IT and network service providers.

• Lead and develop a small, global IT Support team in a hands-on, player-coach capacity
• Act as an escalation point for complex systems, identity, endpoint, and office technology issues
• Own support and administration of hybrid Windows environment (Active Directory, Group Policy, Entra , Intune)
• Manage Microsoft Entra , including user lifecycle, MFA, and Conditional Access
• Oversee endpoint lifecycle management for Windows and MacOS devices (onboarding and offboarding)
• Partner with third-party IT and network service providers to triage issues, escalate incidents, and support office changes
• Maintain working knowledge of corporate networking fundamentals to enable effective collaboration (Meraki experience preferred)
• Ensure reliability of conference room, AV, and office technology
• Establish and improve IT Support processes, documentation, SLAs, and KPIs
• Manage IT budget, vendors, assets, and service inventory in partnership with Security and IT leadership
• Collaborate with management to implement IT policies, procedures, strategies, and controls

• Bachelor’s degree in Information Technology or related field, or equivalent experience
• 5+ years of hands-on IT support experience
• 1-3 years of people leadership or team lead experience
• Proven experience with Active Directory, Group Policy, and Entra
• Experience supporting hybrid Windows and MacOS environments
• Working knowledge of corporate networking fundamentals
• Experience collaborating with third-party IT or network service providers
• Experience supporting executive users in an office environment
• Ability to operate in an on-call support model as needed
• Strong work ethic with the ability to operate with minimal supervision
• Hands-on experience with enterprise device management and productivity tooling (Intune, Jamf, Ninja One experience preferred)

Established in 2003, Prime Revenue is the leader in working capital financial technology solutions. Prime Revenue has the largest and most diverse global funding network of more than 100 funding partners. Supporting 30+ currencies on a single cloud-based, multi-lingual, cross-border network, Prime Revenue facilitates a volume of more than $250 billion in payment transactions per year.

Offering working capital solutions for both accounts payable and accounts receivable, Prime Revenue is the only supply chain finance provider offering hands-on, 24/7 global support and patent-pending technology. This ensures our clients see more cash, faster, while ensuring sustainable cash flow gains year-over-year. With nearly 200 employees in offices around the globe, Prime Revenue has a diverse, multi-lingual team that is quickly growing.

Our smart, hungry, and humble team is dedicated to our values, PRIDE + Integrity. Performance, Respect, Innovation, Diversity, Excellence and Integrity are engrained in our culture and are integrated into everything we do — which ensures we deliver outstanding results for clients.

• Competitive pay, bonus, and retirement programs
• Generous benefits and time off programs
• Professional growth, learning, and development opportunities
• Innovative, global, team-centric environment
• Community service-oriented culture
• Collaborative, casual, fun, and flexible work environment with access to top technology, stocked breakrooms, and coffee bars