Digital Asset Specialist

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

The Digital Asset Specialist plays a pivotal role in supporting the implementation of our client’s Digital Asset Management system (DAM) and delivering with excellence to our client’s content ecosystem, focusing on Marketing asset management, to support strategic goals. As a Specialist, this role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices.

You will also manage user queries and assist in creating reports.

You are responsible for various content-related activities. This role supports a global company where attention to detail, customer service, governance, and support are crucial. The primary focus will be on ensuring seamless day-to-day delivery, executing against processes, and fostering collaboration.

A proficient team player who strives to support a team driven toward achieving objectives. Works closely with other team members to support clear guidelines and goals aimed at achieving common objectives and ensuring global standardization.

By infusing ICP core values of Curiosity, Inclusivity, Focus, Creativity and Trustworthiness into their leadership and management approach, they will not only achieve success in this role but also contribute to the positive culture and growth of the organization.

• Deliver system and user training
• Raise incident tickets to technical support
• Promote best practices and the DAM platform across all user groups
• Entry, tagging and quality assurance of incoming assets for global distribution platforms
• Audit files and metadata entries for completion and proper organization
• Follow operational procedures to complete tasks in a timely manner
• Respond and investigate end user inquiries and requests
• Support in providing reporting to stakeholders on platform usage metrics and KPIs

• Input into reports to track agreed upon KPIs
• Understand and work against SLAs
• Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
• Ensure timely delivery of assets into the DAM platform
• Participate in training to ensure alignment with organizational goals
• Help create a productive and positive work environment
• Provide exceptional customer service to the client and their vendors
• Understand asset rights/usage/restrictions and compliance to ensure asset safety

• Collaborate with global cross-functional teams to learn best practices
• Be a strong team player with your direct team and global partners
• Build rapport and trust with others at all levels within ICP
• Work with team members to generate new ideas and evolve and enhance existing programs
• Work with team members to problem solve and consult with account leadership as required

• Build a good understanding of clients’ business issues, industry, competitors, and brands
• Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
• Listen, learn, and adapt to changes in the business’ needs
• Attend client meetings, as required to ensure knowledge to the business
• Provide DAM training and support to client team members

Preferred Skills, Capabilities and Experiences:

• 1-2 years’ industry experience in media, digital asset management, librarian sciences or archives preferred but not required
• 1-2 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
• Must have acute attention to detail when performing process-oriented tasks
• Analytical skills
• Effective communication skills, both verbal and written, with an influential communication style
• Strong Microsoft Office skills, particularly with large data sets in Excel
• Good understanding of media channels and file formats used by the client
• The ability to multi-task with an interest in all aspects of the role
• Able to work both independently and as a part of a world-class team
• Media and technology agnostic, while displaying an affinity and passion for the industry
• Ability to follow a structured process while being flexible when circumstances require change and adaptation
• Able to work both independently and as a part of a world class team