Ai & Technology Support Specialist

A bit about us:

Ai & Technology Support Specialist - Atlanta, GA (Hybrid/Remote/On-Site) | Full-Time

Wanted:
Experienced Ai & Technology Support Specialist To Join Our Growing Mortgage Company

We are an independent, fast-growing mortgage bank headquartered in Atlanta, Georgia, with 200-300 employees nationwide. Innovation, excellence, and customer service are at the heart of everything we do. As we continue to embrace the power of AI and automation, we're seeking an Ai & Technology Support Specialist who is excited to shape the future of how mortgage banking operates.

Why join us?

Why Join Us?

• Hybrid/Remote/On-Site with great growth potential!
• Play a central role in shaping the future of AI in mortgage banking
• Collaborate in an environment that values innovation and forward-thinking solutions
• Receive direct mentorship from the CIO and gain enterprise-level AI strategy exposure
• Build a career path toward AI Project Manager, AI Solutions Architect, or Team Lead

Competitive Benefits:
Compensation package, full benefits, matching 401(k), and professional growth opportunities.
Industry Excellence:
Join a company committed to excellence and service in the mortgage industry.

Job Details

This is a unique opportunity for a motivated IT professional with a passion for Ai. In this hybrid/remote/on-site role, you'll balance hands-on IT support with strategic AI project development - particularly within Microsoft Copilot Studio. You'll play a key role in deploying Ai-driven solutions that enhance efficiency across lending, underwriting, compliance, and client services, while also serving as a trusted go-to resource for everyday technical support.

This is not a static IT role. It's a growth position with mentorship from the CIO and the potential to evolve into leadership as our AI roadmap expands.

What You'll Do

• Design, test, and deploy AI agents in Copilot Studio for mortgage banking use cases (underwriting support, compliance guidance, sales assistance, etc.).
• Build and refine custom connectors, workflows, and integrations across Microsoft 365 and third-party platforms.
• Serve as a tier 1-2 support resource for staff across hardware, software, and cloud environments.
• Manage and troubleshoot Microsoft 365 (Teams, SharePoint, Exchange) and Entra  (Azure AD).
• Develop training, documentation, and end-user education for new tools and technologies.
• Research emerging AI solutions and recommend best practices that align with business goals.

What We're Looking For

• Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, Power Platform)
• Hands-on experience with Entra  (Azure AD) user management & security
• Experience building Ai agents, workflows, and connectors in Copilot Studio
• Strong knowledge of Ai applications and processes
• Ability to balance project-based innovation with daily IT support
• Excellent problem-solving, communication, and collaboration skills

Preferred Qualifications

• Experience in financial services, mortgage, or other regulated industries
• Familiarity with automation tools (Power Automate, Zapier, n8n)
• Basic understanding of APIs, SQL/Postgres, or Azure databases
• Exposure to cybersecurity frameworks and compliance principles

If you're passionate about both technology and innovation and want to be part of a company where you can make a tangible impact, we'd love to hear from you. Apply today and feel free to email your resume to , mention Ai & Technology Support Specialist in the subject line, and let the hiring manager know why you would be a great fit.

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