Analytics Leader, OAP CSSC

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive towelcome and care for all of our customers during their travels with us and aimto deliver an elevated experience.

Delta’s brand is based on best-in-class operational performance, the foundation of which is providing safe and reliable aircraft for our customers’ travel experience. The role of Operations Analysis &Performance (OAP) is to support this mission by providing strategic insights byfirst understanding business processes and then leveraging data and analytics to drive continuous improvement efforts. We are looking for data curious candidates that seek to understand process and can connect with our business partners to leverage data and drive improvement, and are able to take a project from end-to-end: gathering business requirements, working with all contributors to the project, and delivering results to the stakeholder without much oversight from a supervisor.

To be successful, you will embody Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership.

Additionally, you will exhibit strategic vision, thoughtful engagement, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.

Responsibilities:

• Locate and extract data from a variety of sources for use in analysis, models and project development
• Aggregate views of data sources into meaningful hierarchies
• Leverage emerging technologies and identify efficient and meaningful ways to communicate data and analysis in order to satisfy divisional needs.
• Partner with Information Technology and Business Intelligence groups to optimize and enhance the database environment for optimal efficiency and best practices
• Develop and improve automated reports and analyses to support senior divisional leaders and business units
• Represent and verbalize OAP viewpoints at cross-divisional meetings
• Demonstrate the tenets of a strong safety culture within our business
• Create insightful executive-level dashboards using data visualization tools
• Support process improvement and project management engagement for both individual business units and cross-divisional initiatives
• Be an expert in the data environments and automation process involved in daily reporting as well as ensure weekday and weekend delivery of reporting via automated processes
• Present findings to OAP and divisional leaders
• Train and mentor other team members in various skillsets and subjects
• Practice safety-conscious behaviors in all operational processes and procedures
• Have a team-first attitude with the success of our team and business partners as the top priority
• Be intellectually curious, ask questions and speak up when they have an idea
• Be independent workers who look for problems to solve, come up with innovative ideas, and drive implementation of solutions
• Enjoy working in a high-profile environment with fluid priorities, ambiguity and aggressive deadlines

What you need to succeed (minimum qualifications)

• Successful candidates will have familiarity and/or experience with some or all of the following: SQL, SAS, R, Tableau or other database interface tools and languages
• Advanced level ability to manipulate data using programming language and to create complex queries
• Strong attention to detail and ability to work autonomously and manage multiple requests with varying timelines.
• Ability to provide occasional off-hour support for break-fix issues.
• Strong self-starter with a resilient, solution-minded approach to complex problems
• Must be comfortable working in group and individual settings
• Previous airline or corporate safety experience preferred
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred…