Technical Support Engineer - IT Operations Tier

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We focus on the health, happiness, and well‑being of you and those we serve— we care.

Macro Helix helps hospitals and health care systems improve the operational and financial performance of their pharmacy service offerings. Our services include assistance in reducing drug costs, increasing reimbursements, and maintaining compliance with federal and state regulations. Macro Helix is seeking the right individual to join our team.

• Assists installers with questions or issues before and during go live.
• Solves a range of data related problems.
• Analyzes possible solutions using discretion, skills and knowledge of procedures.
• Runs ad‑hoc analysis reports.
• Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software. May also be involved in customer escalations.
• Sets up file import & export specs and manages data imports & export error logs.
• Answers complex questions from internal customers about the features and capabilities of products.

Degree or equivalent and typically requires 4+ years of relevant experience.

BS Degree in Computer Science or Information Technology, preferred.

• Experience in SQL Development, Reporting Tools, or Database Administration.
• 4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access).
• Advanced skills with Excel.
• Power (BI) reporting – knowledge of reporting and query tools (ad‑hoc analysis reports).
• Technical documentation skills.

• IT support experience required.
• Ability to diagnose and act upon alerting.
• Excellent organizational and communication skills.
• Strong customer service skills.
• Ability to effectively prioritize and execute tasks.
• Self‑motivated and directed, with keen attention to detail.
• Make recommendations to improve and gain efficiency for existing processes.
• Experience with high volume data.
• Availability for on‑call rotation.
• Critical thinking/ownership of peer review.
• Agent of change in a fast‑paced environment.
• Export, transform, and load (ETL) experience desired.
• Healthcare/retail pharmacy industry experience a plus.

Candidates must be authorized to work in the USA. Sponsorship is not available for this role.

$36.60 - $61.00 per hour.

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.