Manager, Customer Trip and Notification

How you'll help us Keep Climbing (overview & key responsibilities)

AtDelta Air Lines, connection is at the heart of everything we do and guides ourevery action. We strive to welcome and care for all of our customers duringtheir travels with us and aim to deliver an elevated experience.

We are seeking a Grade 10 Manager to lead the Customer Trip and Notification Engine domain. This role sets the vision, strategy, and execution for trip context data and enterprise notification capabilities,ensuring timely, accurate, and personalized communications for customers. The Manager will oversee multiple Product Owners, drive cross-domain alignment, and influence enterprise data and messaging roadmaps. This leader combinesstrategic thinking, people leadership, and technical fluency to deliveroutcomes at scale.

• Owns vision and strategy for trip context andnotification capabilities across enterprise systems and channels.

• Manages a team of Product Owners responsible for tripdata repository, platform onboarding, and notification rules engine.

• Influences Customer and Flight data product roadmaps toensure context and identifiers are modeled consistently.

• Drives organizational adoption of trip and notificationplatforms; ensures alignment with compliance, security, and operational needs.

• Data:
  Event streaming, ETL pipelines, schema registries,monitoring tools.

• Messaging:
  Notification rules engine, push gateways, SMSaggregators, email providers.

• Delivery:
  Backlog/roadmap tools, analytics dashboards,collaboration platforms.

• Lead and develop a team of Product Owners; provide coaching, feedback, and career development.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Ensure clarity of roles, responsibilities, and success metrics across the team.

• Define and communicate a multi-year vision for tripcontext and notification capabilities aligned to enterprise goals.

• Influence adjacent product domains (Customer, Flight,Identity, Consent) to ensure integrated strategies.

• Translate vision into actionable roadmaps with clearpriorities and measurable outcomes.

• Drive governance for shared identifiers, schemas, andevent contracts across Customer and Flight data products.

• Facilitate alignment between trip context, notificationrules engine, and downstream communication channels.

• Represent the domain in enterprise forums; negotiatetrade-offs and secure resources for strategic initiatives.

• Ensure timely delivery of roadmap commitments; monitorprogress and unblock dependencies.

• Establish KPIs and dashboards for latency, accuracy,adoption, and engagement; review regularly with stakeholders.

• Champion iterative delivery and data-driven decision-making across the team.

• Ensure adherence to privacy, security, and regulatory requirements for data and communications.

• Partner with Legal, Security, and Privacy teams to reviewnew features and data uses.

• Maintain governance artifacts, audit trails, and incident management processes.

• 10+ years in Product Management or related leadership roles with experience in data and communication platforms.

• Proven ability to lead and develop high-performing teams;strong people leadership skills.

• Expertise in data governance, event-driven architectures,and enterprise-scale integrations.

• Experience with messaging systems (push, SMS, email) and consent/preference management.

• Exceptional communication and stakeholder management skills; ability to influence at senior levels.

• Consistently prioritizes safety and security of self,others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high schoolequivalency.

• Is at least 18 years of age and has authorization to workin the United States.

• Experience in travel/transportation or other real-time,operations-heavy domains.

• Familiarity with cloud data ecosystems, observabilitytooling, and compliance frameworks.