Manager - IT Operations Service and Support

Unifi is the nation’s largest aviation services provider, with over 40K team members and a global footprint spanning over 230 airports in the U.S., Canada, and the UK & Ireland. We deliver reliable, high-quality aviation services in partnership with some of the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do.

We’re seeking a Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.

• Lead IT service desk and support teams; drive operational excellence and user satisfaction
• Manage IT hardware and software procurement, licensing, and inventory
• Oversee incident, request, and problem management using ITIL best practices
• Maintain service SLAs and lead continuous improvement initiatives
• Collaborate with cross-functional teams to align IT support with business goals
• Monitor vendor performance and ensure contract compliance

• 8+ years of IT operations or support experience; 3+ years in leadership
• Experience managing IT asset procurement and lifecycle
• Strong knowledge of ITSM tools (e.g., Service Now, Jira) and ITIL framework
• Excellent communication, leadership, and vendor management skills
• Bachelor's in IT, Business, or related field (Master’s or certifications a plus)

• Impactful leadership role in a growing IT organization
• Competitive compensation and benefits
• Opportunities for innovation and automation
• Collaborative and inclusive culture

Unifi Aviation, LLC. is an Equal Opportunity Employer.