Customer Experience Specialist

Great opportunity to join a fast-paced, collaborative team environment with a large, well-established company!

In this role, you’ll support a Customer Experience (CX) team focused on the Voice of Customer (VoC). You will field incoming requests from cross-functional partner teams and will spend most of your time working in the Qualtrics platform to design, launch, and manage online surveys. You will contribute to building a best-in-class customer experience to improve conversion, drive traffic, and grow sales.

This is a 10-month contract (potential to extend or convert to perm).

Work a hybrid schedule (4 days onsite & 1 day remote
) in the Vinings
.

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouse or domestic partner, & dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short/long term disability, critical illness, hospital indemnity, accident coverage, and both Medical/Dependent Care FSAs.

• Design, build, launch, & manage online surveys using the Qualtrics platform
• Develop dashboards & deliver actionable reporting and insights to leadership
• Collaborate with cross-functional partners to gather requirements & support business objectives

• 2+ years of experience using Qualtrics, including survey creation & dashboarding
• Retail or E-commerce industry experience (will also consider other customer-facing industries)
• Proficiency in basic Excel functions
• Bachelor’s Degree

W2 ONLY; NO 3rd Parties or Visa Sponsorship