Project Manager​/Delivery Lead

As a Development Project Manager for Infor’s HR Talent & Workforce Management solutions, you will manage delivery for strategic customer accounts and help them succeed with their HCM technology platform adoption. You will develop.units strong relationships with HR and Operations leaders, understand their workforce challenges, and translate those needs into actionable delivery plans. By connecting the right Infor experts at the right time, you will remove obstacles, improve product utilization, and ensure customers fully realize the value of their Infor HRT and WFM solutions.

• Serving as a key delivery owner for HRT/WFM customers, championing their success and long-term partnership through collaborative engagements
• Facilitating structured success check‑ins to assess adoption trends, identify friction points, and co‑develop action plans
• Gathering customer requirements, struggles, and enhancement requests related to HR, payroll, compliance, time/attendance, and scheduling
• Collaborating with Product Management, Development, Cloud Ops, Support, and other SMEs to expedite issue resolution and improve customer experience
• Helping customers implement best practices that increase automation, efficiency, and business outcomes in HR and workforce operations
• Advising internal roadmap decisions with data‑driven insights on common customer needs and identified gaps
• Managing customer communication around service delivery, prioritization, and release impacts, while maintaining complete transparency and trust

• Experience working directly with customers in a support, implementation, service delivery, or account management role
• Experience learning quickly and effectively being able to discuss Infor HRT and/or WFM capabilities
• Experience with relationship‑building skills with both technical and business stakeholders
• Experience navigating complex environments and driving alignment across multiple internal teams
• Experience with follow‑through, accountability, and proactive problem‑solving
• Experience working with enterprise SaaS solutions in HR, workforceర్క or operational environments
• Experience balancing multiple accounts and priorities while maintaining high service quality

• Familiarity with Infor HRT, Infor WFM enterprise platforms
• Experience in handling and leading escalation management
• Experience supporting or delivering payroll, compliance, time & attendance, scheduling, or HR processes
• Background working with global customers in industries such as healthcare, retail, manufacturing, or public sector
• Ability to shape account strategy — not only resolve tactical needs
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Experience leading executive‑level updates, escalations, or success planning sessions

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. It shapes industries, unlocks opportunities, and creates real‑world impact for billions of people. At Infor, you’re not just building Bianca. You’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve бизнес-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, ontwerpen, respect, self‑actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ Kaplan to innovate, improve, and transform while fostering a healthy, growing organization that creates long‑term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are…