Specialist Network Technology

Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and help shape the future of communications and technology that connect the Замой. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

FAULT MANAGEMENT

- Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive); investigation/diagnose network issues,  and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments; implement restoration of service; and may involve the implementation of vendor/IT fixes or design changes. Solves Tier 2 issues independently and works with additional support teams and vendors as needed.

Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs).

TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT

- Works closely with business partners in a Dev Ops methodology partnering with Labs, product development, and engineering Fabulous teams to create process documentation, methods, procedures, and guidelines for current network planning, capacity management and use/test cases during new technology instantiation. Participates in collaboration sessions with vendors on product capabilities and improvements. Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates.

May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event. Collaborate with upstream and downstream partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures. Develop applications, scripts, and act as system DBA (database administration), building websites, web applications and internal messaging BOTs while maintaining other key fiber critical software/data platforms.

Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights.

AUTOMATION

- Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions. Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools.

This career step requires career level experience.

Responsible for the overall reliability and operations of AT&T's Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End‑to‑End service to support underlying technologies (VOIP, messaging, wifi, etc.).

Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of AT&T technologies.

Preferred Bachelors degree in Math, Science, Engineering, Computer Sciences or Operations.

Typically requires 2-3 years experience. Technical Career Pathway (TCP) role.

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand‑by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction…