Senior Program Manager

Overview

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world.

The Customer and Partner Ecosystem (CAPE) group is a rapidly growing organization that is responsible for the Copilot Studio, M365 Copilot and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.

Microsoft Power Platform is a low-code platform that allows users to rapidly build customized end-to-end business solutions. Microsoft Copilot Studio is a graphical, low-code tool for building agents and agent flows. As Satya mentioned in the FY 2025 Q3 Earnings call, Power Platform has more than 56 million monthly active users and Copilot Studio is used by more than 230,000 organizations - including 90% of the fortune 500.

The Copilot Acceleration Team (CAT) is an agile customer-facing team within the Customer and Partner Ecosystem (CAPE) engineering group, helping customers drive up the adoption of Microsoft Copilot Studio products.

We are looking for a Senior Program Manager to join our Copilot Studio CAT team. This role will allow you to work closely with some of the most strategic customers for Microsoft Copilot Studio and enable them to be successful in their adoption and implementation to solve their business challenges and realize value. You will also be able to influence the product strategy and roadmap through customer feedback.

This role requires you to be onsite 3 days a week in Microsoft's offices in Redmond, WA.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

* Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption.

* Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues.

* Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value.

* Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production.

* Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary.

* Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion.

* Be on the lookout for success stories & opportunities within customer organizations to uncover the human truth behind adoption & celebrate success.

Qualifications

Required Qualifications:

* Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

* OR equivalent experience.

* 4+ years of customer-facing experience.

* 4+ years of solution architecture experience.

* 3+ years of experience with key Power Platform technologies and areas:
Power Apps, Power Automate Cloud Flows & Desktop Flows, Power Platform governance, security & administration, Power Platform Application Lifecycle Management (ALM), Dataverse, AI Builder, or Power Platform pro-dev extensibility patterns.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

* Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San…