Laptop Configuration Technician; Mac and Windows

Laptop Configuration Technician (Mac and Windows)

Tek Stream Solutions is seeking a Laptop Configuration Technician with experience supporting customers with both Mac and Windows devices. This is an on-site, contract opportunity with a duration of 12 months. This team provides advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and MacOS Computers.

• Image and configure Mac and Windows devices, preparing them for delivery to staff on-campus or shipping them to a remote location
• Receive and perform diagnostics on returned devices for repair, diagnosis, or retirement based on business needs
• Monitor and respond to device configuration requests through IT Service Management system, fulfilling requests with excellent documentation and notification to end users
• Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals

• 5+ years Windows and Mac device configuration experience
• 5+ years experience supporting Mac and Windows endpoints
• Excellence in organizing workspace and tasks to ensure multiple devices can be configured in tandem, while limiting mis-configurations
• Ability to follow complex processes consistently, and provide effective feedback for challenges as they arise
• Certification (such as Apple, Microsoft, or CompTIA) preferred

Interested and qualified candidates please apply here or send resume directly to

Associate

Contract

Information Technology

Retail

Location:

Atlanta, GA