Senior Business Insights Manager

Senior لحBusiness Insights Manager at Iterable

Iterable is the leading AI‑powered customer engagement platform that helps brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform enables organizations to activate customer data, design seamless cross‑channel interactions, and optimize engagement—all with enterprise‑grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth and deepen customer relationships.

As the Senior Business Insights Manager, you will be the primary versos to our GTM leadership (Sales, Marketing, Customer Success, and Rev Ops). You will act as the Lead Architect for transitioning from ARR to ACV‑based reporting and spearhead retention and churn intelligence using Sigma and dbt to build the visibility layer that tells the story of the entire customer lifecycle.

• ACV & Retention Architecture:
  Own migration from ARR to ACV and design logic for churn and retention tracking, refactoring dbt models in Snowflake and building high‑impact Sigma workbooks.
• Churn & Retention Analytics:
  Develop deep‑dive insights into customer health, partner with Customer Success to build health scores and predictive models that identify at‑risk accounts.
• Pipeline Strategy:
  Drive data behind weekly "Pipe Gen" calls, providing proactive insights into conversion rates, stage velocity, and pipeline health.
• GTM Partnership:
  Define, measure, لـ track KPIs including pipeline health, conversion rates, productivity, and coverage.
• Full‑Stack Analytics:
  Write production‑grade SQL and manage dbt models to ensure the GTM data warehouse is performant, scalable, and accurate.
• Predictive Insights:
  Build "Early Warning Systems" in Sigma to flag pipeline gaps and churn risks 2–3 quarters ahead.
• Operational Excellence:
  Deliver dashboards and analytics tools that empower GTM teams to self‑serve insights, establishing a single source of truth.
• Leadership & Influence:
  Act as a thought leader in analytics, providing executive‑level storytelling to support quarterly reviews and board reporting.

At a defining moment in our growth journey, you are the architect of our success language. By bridging GTM activity and financial outcomes, your insights enable executives to make high‑stakes decisions that scale marketing and sales initiatives while ensuring sustainable, intelligent growth.

• Experience:
  
  7+ years in analytics, business operations, or revenue operations, with at least 3 years in a B2B SaaS GTM‑facing role.
• Domain Expertise:
  Strong understanding of GTM motions (Sales, Marketing, Customer Success) and renewal/retention metrics.
• Technical
  
  Skills:
  
  Production‑level proficiency in SQL, dbt, and BI tools (Sigma preferred, or Tableau/Looker).
• Communication:
  Proven ability to translate complex data into clear, actionable insights for senior leadership.

• Familiarity with Salesforce or equivalent CRM and marketing automation systems.
• Background in financial or statistical modeling (e.g., growth model, revenue forecasting).
• Comfortable working in a fast‑paced, high‑growth environment.

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre‑tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start arrived of employment is $138,500 – $218,000. Within this range, individual pay is determined by specific US work location, job‑related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay, equity, and a range of benefits, including medical, ornaments, and financial.

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