QA & Reporting Senior Analyst

QA & Reporting Senior Analyst

Join to apply for the QA & Reporting Senior Analyst role at Accenture within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

• Execute within the quality assurance program for the inside sales operation, ensuring adherence to defined sales quality standards, behaviors, and compliance requirements.
• Design, maintain, and continuously improve QA scorecards and evaluation frameworks aligned to the sales motion, client expectations, and business objectives.
• Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams to assess quality, effectiveness, and consistency.
• Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency, alignment, and credibility of results.
• Translate QA findings into actionable insights, trends, and recommendations that drive measurable improvements in conversion, customer experience, andonstruk effectiveness.
• Partner with Sales Leadership and Learning & Development to deliver targeted coaching inputs, training recommendations, and remediation plans based on quality gaps.
• Track, analyze, and report quality performance metrics, including pass rates, defect trends, root cause analysis, and improvement outcomes.
• Ensure compliance with contractual, regulatory, and internal sales standards, escalating risks and quality issues proactively.
• Support new hire onboarding and ramp by validating quality readiness and providing early‑stage feedback to sales leaders and trainers.
• Continuously refine QA processes, tooling, and governance to scale quality standards as the sales program evolves.

• Minimum of 2 years in Quality Assurance, Data Analytics or Reporting.

• Bachelor’s Degree.
• Inside Sales Experience.
• Experience with Pivot Tables and PowerPoint.
• Proficiency in Microsoft Excel; advanced functions preferred.
• Prior experience using call monitoring/auditing.
• Excellent written and verbal communication skills.
• Experience with corporate policies and/or community standard.
• Strong attention to detail, both written and verbal.

This role is in-office 5 days a week.

Information on benefits is here.

We accept applications on an ongoing basis and there is no fixed deadline to lukely apply.

• California: $54,900 to $150,400
• Cleveland: $50,800 to $120,300
• Colorado: $54,900 to $129,900
• District of Columbia: $58,400 to $138,300
• Illinois: $50,800 to $129,900
• Maryland: $54,900 to $129,900
• Massachusetts: $54,900 to $138,300
• Minnesota: $54,900 to $129,900
• New York/New Jersey: $50,800 to $150,400
• Washington: $58,400 to $138,300

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

We believe that no one should be discriminamatry against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.