Director, Change Management

Director, Change Management is responsible for designing and executing the change management strategy that enables Coca‑Cola North America’s shift to a Product Operating Model and modern digital organization. This role builds the foundation for organizational readiness, communication, and capability adoption — ensuring that teams, leaders, and system partners not only understand the change but embrace and sustain it.

The ideal candidate combines strategic acumen with strong operational delivery — designing best‑in‑class change management frameworks, embedding new ways of working, and cultivating a culture that thrives on learning, collaboration, and digital confidence.

• Define Change Management Strategy:
  Develop and own the end-to-end change management strategy for the Digital & Product Organization, aligned to NAOU’s transformation roadmap and enterprise priorities.
• Design and Implement Best-in-Class Frameworks:
  Introduce scalable and repeatable change management approaches (communication, engagement, adoption, measurement) leveraging global best practices and proven models (e.g., Prosci, ADKAR, Kotter).
• Lead Communication & Engagement Campaigns:
  Design communication plans, engagement forums, and storytelling assets that bring the transformation to life for associates, leaders, and system partners.
• Enable Capability Adoption:
  Partner with Product, Data, and Engineering teams to drive adoption of new tools, processes, and behaviors through training, playbooks, and embedded support.
• Coach Leaders & Change Champions:
  Build a network of transformation ambassadors across business and system entities; coach leaders to model desired behaviors and lead change effectively.
• Measure and Report Change Effectiveness:
  Develop metrics, pulse surveys, and insights to track engagement, adoption, and change readiness across functions and system entities.
• Continuous Improvement & Knowledge Sharing:
  Institutionalize change playbooks, toolkits, and best practices to build long‑term change capability across the organization.

• Leads cross-functional change initiatives impacting all NAOU associates across NAOU and 60+ system partners.
• Accountable for driving measurable progress on engagement, adoption, and readiness KPIs.

• Partners with the VP, Digital & Data, Transformation Office and Product Leaders to define, sequence, and deliver change strategies.
• Communicates across multiple audiences — executives, product teams, frontline associates, and system partners — ensuring clarity, connection, and consistency.
• Translates complex transformation initiatives into simple, inspiring messages that connect to business and individual value.
• Must balance advocacy (building excitement) with accountability (ensuring behavior change and adoption).

• Defines the strategic approach for managing organizational change across the Digital & Product Organization.
• Determines the appropriate change interventions, communication strategies, and engagement tactics by audience and impact level.
• Advises leadership on readiness, risk mitigation and stakeholder alignment.
• Recommends and implements tools and metrics to measure adoption and change impact.

• Introduces new approaches to engagement and change — leveraging storytelling, digital learning platforms, data-driven insights, and behavioral science.
• Builds digital confidence and literacy through creative, experience-based training and activation campaigns.
• Designs playbooks and templates that make change scalable, repeatable, and measurable.
• Embeds a culture of continuous learning and experimentation across the transformation journey.

• No direct reports initially; leads through influence and coordination across transformation, HR, and product teams.
• May lead vendor partners or external change consultants as needed.
• Builds and coordinates a network of change champions across the Digital & Product Organization and broader system.

• Education:
  
  Bachelor’s degree, or equivalent practical experience.
• 7 or more years of relevant experience.

• Iconic &…