Technical Support Associate

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship.

Georgia Tech has policies to promote a healthy work‑life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech:
Georgia Tech is a top‑ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top‑ranked undergraduate, graduate, and executive programs in engineeringտեղ computing science, business, design, and liberal arts. Georgia Tech’s faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security.

Georgia Tech’s Mission and Values:
Georgia Tech’s mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1.) Students are our top priority. reçoit 2.) We strive for excellence. 3.) We thrive on diversity. 4.) We celebrate collaboration. 5.) We champion innovation. 6.) We safeguard freedom of inquiry and expression.

7.) We nurture the wellbeing of our community. 8.) We act ethically. 9.) We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research organization of the Georgia Institute of Technology (Georgia Tech). Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more than 2,900 employees supporting eight laboratories in over 20 locations around the country.

Job Summary Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical issues, and ensure the smooth operation of Information Technology systems and services. Responsibilities

• Job Duty 1 - Provide technical assistance and support to end‑users for Information Technology systems, software, and hardware‑related issues.
• Job Duty 2 - Troubleshoot technical problems, identify root causes, and resolve Information Technology issues in a timely and efficient manner.
• Job Duty 3 - Respond to user inquiries, service requests, and incidents through phone, email, or in‑person communication channels.
• Job Duty 4 - Document technical solutions, troubleshooting steps, and issue resolutions in Information Technology ticketing systems.
• Job Duty 5 - Install, configure, and update software applications, drivers, and patches on user devices as needed.
• Job Duty 6 - Conduct user training, tutorials, and knowledge sharing sessions to enhance end‑user Information Technology skills and knowledge.
• Job Duty 7 - Maintain Information Technology equipment inventory, track hardware assets, and assist with equipment setup and deployment.
• Job Duty 8 - Adhere to Information Technology policies, procedures, and security protocols to ensure data protection and system integrity.
• Job Duty 9 - Collaborate with Information Technology teams and vendors to escalate complex technical issues and coordinate problem resolution.
• Job Duty 10 - Perform other job‑related duties as…