Vice President, System Development - CRM Salesforce

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

As the VP of Salesforce Engineering
, you will serve as a senior leader within the technology organization, responsible for driving the strategic vision, architecture, and delivery of Salesforce‑based solutions that propel business growth and operational excellence. This role requires deep expertise in the Salesforce platform, a robust understanding of business processes, and proven leadership in building and scaling high‑performing engineering teams. You will collaborate across departments to align Salesforce initiatives with organizational goals, ensuring maximum platform value and innovation.

• Develop and execute the strategic roadmap for Salesforce platform adoption, customization, and optimization to meet evolving business needs.
• Lead the governance of Salesforce initiatives, ensuring alignment with enterprise objectives and best practices in architecture, security, and scalability.
• Champion the use of Salesforce as a core business platform, identifying opportunities for automation, process improvement, and new capability development that drive measurable business value.
• Oversee the creation and maintenance of disaster recovery and business continuity plans specific to Salesforce and integrated systems.
• Develop roadmap for AI Agent Force scaling, including capacity planning for autonomous systems handling sensitive business processes.
• Evaluate emerging Salesforce AI features like Atlas Reasoning Engine integration and automated threat detection capabilities.

• Evaluate, recommend, and oversee the implementation of Salesforce products, App Exchange solutions, and custom integrations, balancing cost‑effectiveness with business impact.
• Manage the Salesforce engineering budget, including resource allocation, licensing, and vendor contracts, ensuring optimal investment in platform growth and maintenance.
• Stay abreast of Salesforce ecosystem trends, releases, and emerging technologies, advising executive leadership on their strategic and financial implications.
• Foster strong partnerships with Salesforce, external vendors, and consulting partners to enhance platform capabilities and support business objectives.

• Lead the engineering team in delivering high‑quality Salesforce solutions, ensuring continuous improvement in development practices, release management, and platform performance.
• Collaborate with business stakeholders to gather requirements, prioritize projects, and deliver solutions that enhance user experience and operational efficiency.
• Establish and monitor service level agreements (SLAs) for Salesforce platform availability, reliability, and support, ensuring stakeholder satisfaction.
• Define and enforce standards, policies, and best practices for Salesforce development, integration, and data management.
• Own incident, change, and release management processes for the Salesforce environment, ensuring minimal disruption and rapid issue resolution.
• Agentic AI Integration:
  Oversee deployment of Salesforce Agentforce solutions, configuring natural language instructions and action libraries for AI agents handling sensitive business operations.
• AI Security Protocols:
  Implement real‑time toxicity detection and data masking through Einstein Trust Layer for all Salesforce AI‑powered customer interactions.
• Compliance Automation:
  Utilize AI‑driven audit trails and automated compliance checks that validate data handling against regulatory requirements during every release cycle.

• Build, mentor, and lead a…