Delivery Senior Program Manager

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

• Lead End-to-End Program Delivery: Oversee the planning, execution, and delivery of multiple Salesforce-related projects and programs, ensuring alignment with strategic objectives and business outcomes. This includes managing project roadmaps, timelines, budgets, and quality benchmarks across diverse work streams.
• Stakeholder & Team
  
  Collaboration:
  
  Act as the primary bridge between clients, internal teams, and technical resources. Facilitate stakeholder meetings, drive cross-functional alignment, and foster a culture of continuous improvement and innovation within delivery teams.
• Governance &
  
  Risk Management:
  
  Establish and enforce delivery governance models, proactively identify and mitigate risks, and ensure compliance with project lifecycle standards and enterprise policies. Lead executive steering committees and governance forums to provide visibility into delivery status and strategic decisions.
• Resource & Financial Oversight: Direct resource planning, recruitment, and management for technical and delivery teams. Maintain financial accountability, including budgets, margins, and revenue forecasting, while ensuring optimal staffing and resource allocation.
• Client Relationship & Solution Quality: Build and sustain trusted advisor relationships with senior client stakeholders, influence strategic decisions, and ensure the delivery of high-quality, innovative Salesforce solutions that drive measurable business outcomes.
• Continuous Improvement & Best Practices: Define, standardize, and continuously improve delivery methodologies, tools, and best practices. Mentor project and delivery managers, champion PMO best practices, and drive operational excellence across the portfolio.

• Extensive Enterprise
  
  Experience:
  
  Minimum 8+ years working across the entire enterprise data center stack, from hardware to application layer, ideally at a major consulting firm or systems integrator
• Salesforce & Solution Architecture: Minimum 3+ years conceptualizing and architecting target environments for Salesforce platforms
• Travel Flexibility: Locale needs to be Atlanta or Knoxville with the ability to travel when needed (10%)

• Program & Project Leadership: Proven ability to lead complex, multi-workstream Salesforce programs and teams.
• Stakeholder Management: Strong communication and relationship-building skills with senior client stakeholders.
• Governance &
  
  Risk Management:
  
  Experience establishing governance models and proactively managing risks.
• Financial Acumen: Skilled in budgeting, margin management, and revenue forecasting.

Travel: This position requires someone who can travel at least 10%. Preferred location is Atlanta or Knoxville

• Experience working with financial institutions, specifically in the payments business.

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients' long-term success. Visit  or Linked In to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

This position is eligible for company…