Manager, Engineering; Nova

Iterable is the leading AI‑powered customer engagement platform that helps leading brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform empowers organizations to activate customer data, design seamless cross‑channel interactions, and optimize engagement—all with enterprise‑grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

We are looking for an Engineering Manager to lead the team responsible for building agentic experiences and integrating AI‑powered capabilities into the core Iterable application. This team owns the application‑facing development that turns emerging AI capabilities into reliable, usable product features.

• Lead a team of frontend, backend, and applied engineers building agentic and AI‑enabled product experiences.
• Partner closely with Product, Design, and Data Science leadership to translate AI capabilities into scalable, user‑facing experiences.
• Guide the design and implementation of agent workflows, orchestration logic, and application integrations.
• Ensure AI‑powered features are reliable, observable, secure, and ready for production use.
• Drive execution across multiple initiatives, balancing short‑term delivery with sustainable technical direction.
• Foster strong engineering practices around code quality, testing, documentation, and iterative delivery.
• Coach and mentor engineers, supporting career growth and healthy team dynamics.
• Collaborate with other engineering and data teams to align on interfaces, dependencies, and shared goals.
• Contribute to hiring and onboarding as the team grows.

• Have at least 5 years of hands‑on software development experience.
• Have at least 3 years of experience managing and growing software engineering teams.
• Strong background in application or platform engineering, ideally in a SaaS environment.
• Experience leading teams that integrate AI or ML‑powered capabilities into production systems.
• Comfort operating at the intersection of product, platform, and data science teams.
• Strong technical judgment across system design, APIs, distributed systems, and developer workflows.
• Experience working with modern backend and frontend stacks.
• Ability to navigate ambiguity, make pragmatic trade‑offs, and drive execution across multiple initiatives.
• Excellent communication skills and ability to align technical work with business and product goals.

• Experience leading teams building agentic or LLM‑powered product experiences.
• Familiarity with agent frameworks such as Mastra or similar orchestration tools.
• Prior work on decisioning engines, rules engines, or real‑time personalization systems.
• Experience collaborating closely with Data Science and ML teams on production integrations.
• Background in marketing technology or customer engagement platforms.
• Experience scaling teams and systems in a remote‑first environment.

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre‑tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $156,000 - $242,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job‑related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial.

In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.