Legal Operations Manager

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The Legal Operations Manager supports the Office of the General Counsel (OGC) as part of the Operations team helping drive operational excellence across the department. This role focuses on managing legal technology, process improvement, data analysis, and operational initiatives that enhance efficiency and effectiveness across OGC, particularly Legal Affairs. While this position does not include supervisory responsibilities, it requires independent judgment, initiative, and the ability to lead projects from concept through implementation.

• Evaluate and refine existing workflows and support continuous improvement efforts; design and implement best practices to improve efficiency, consistency, and automation of legal operations.
• Plan, schedule, and provide logistical support for meetings, events, and unit initiatives; oversee arrangements, prepare and distribute related materials, and ensure seamless execution of program and project activities.
• Perform other duties as assigned.
• Lead the implementation, configuration, training, and adoption of legal technology tools (e.g., matter management, e-billing, intake management, and document management systems).
• Collect, analyze, and present operational and financial data (e.g., staffing metrics, budget performance, case assignments) to inform decision-making and identify opportunities for improvement.
• Assist with monitoring legal budgets, tracking expenditures, and conducting analyses to identify cost‑saving opportunities and support sound fiscal management.
• Contribute to process improvements for external counsel engagement and billing; monitor compliance with guidelines and support vendor relationship management.
• Provide legal and compliance support, including reviewing legal documents, business records, drafting documents, conducting research, and assisting with responses to inquiries under the guidance of legal and compliance staff.
• Manage and support operational and unit projects and initiatives, ensuring deliverables are completed on time and within budget; prepare related communications, actionable recommendations, training materials, and documentation.
• Provide program, operational and administrative support to the unit, collaborating across teams to promote alignment and efficiency.

Required Qualifications

• Bachelor's degree in Business Administration, Legal Studies, Finance, Information Systems or related field or equivalent combination of education and experience.
• Demonstrated experience in legal operations or related operational functions (e.g., legal technology, data analysis, e‑billing, vendor management, or process improvement).
• Proficient in Microsoft 365 Productivity Suite, specifically Word, Excel, PowerPoint, Outlook and Teams.
• Demonstrated ability to analyze complex operational and financial data, run detailed reports, create pivot tables, and design charts and graphs for informed decision‑making.
• Proven track record of leading technology implementations and/or process improvement initiatives.
• Strong organizational skills with the ability to manage multiple projects and competing priorities.
• Excellent written and verbal communication skills to effectively engage with legal and non‑legal stakeholders.
• Ability to work independently, exercise sound judgment, and drive initiatives with minimal supervision.

Required Experience

4+ years of relevant experience.

• Project Management certification (e.g., PMP, CAPM, PRINCE2, or Agile/Scrum).
• Proficiency in managing complex projects with a solid understanding of project management methodologies. Ability to deliver projects on time and within scope while ensuring high‑quality outcomes.
• Proficiency with legal technology platforms (e.g., matter management, e‑billing, intake, or document management systems).
• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, or similar).
• Familiarity with law firm or in‑house legal department budgeting and financial practices.
• Knowledge of change management…