Sr. Solution Consultant - AMS

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a dynamic and experienced technical presales professional to join our Americas solution consulting organization. You will join a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You’ll be responsible for bringing cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements.

This is a hands‑on role that requires both technical depth and consultative expertise.

You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast‑paced environments and want to help shape an AI‑native Solution Consulting organization.

Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission‑critical challenges.

• Conduct discovery sessions to understand customer environment, business challenges, and constraints

• Design and build proof‑of‑concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.

• Lead workshops and demonstrations for C‑level executives and business stakeholders

• Iterate quickly based on evolving capabilities and customer feedback

• Create re‑usable components and accelerators for future engagements and contribute to the development of best practices

• Work cross‑functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes

• Curiosity – Passion for AI and emerging technologies, self‑driven learning with a track of staying ahead of trends

• Collaboration – Proven ability to work across functions, building rapid solutions in team environment.

• Communication – Clarity in explaining ideas, experience presenting to executive level stakeholders.

• Change Agility – Thrives in ambiguity and fast iteration.

• 3+ years in technical consulting, solution engineering, or customer facing technical roles

• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI data‑driven insights, or exploring AI’s potential impact in the function or industry.

• Strong technical background in data engineering with hands‑on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.

• Ability to architect and implement complex systems under tight deadlines.

• Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies

• Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.

• Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.

For positions in this location, we offer a base pay of , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the…