Product Manager, Customer Data

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Delta’s Customer Data team is seeking a delivery-focused Product Manager to lead execution of a subset of Customer Data Products that power personalization s role ensures these products meet performance standards, enable enterprise personalization, and align with Delta’s architecture.

• Drive end-to-end delivery of enhancements to Customer Data Products, including UAT and stakeholder sign-off.
• Translate business needs technical requirements for IT teams and ensure timely execution.
• Partner with engineering to maintain performance standards and scalability.
• Coordinate cross-functional alignment with IT, Digital Portfolio Office, and business teams.
• Advocate for data quality, governance, and usability across digital channels.
• Support adoption of new capabilities through training and documentation.
• Gather and synthesize business needs from Commercial and Operational teams to understand current and future customer data requirements and translate them into actionable roadmap items.
• Consolidate enterprise feedback on customer data definitions and calculations, ensuring alignment and concurrence across stakeholders.
• Break down complex data transformations to identify required data elements, sources, and gaps for assigned Customer Data Products.
• Socialize and secure agreement on customer data definitions, calculations, and sources to maintain consistency across the enterprise.>

• 2+ years in data product delivery or technical product management.
• Ability to manage delivery in a fast-paced, cross-functional environment.
• Ability to collaborate effectively with diverse teams in a time-sensitive, dynamic environment while working independently with minimal direction.
• Strong business and technical acumen with a deep understanding of Delta’s travel ribbon and customer interaction points.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

• Bachelor’s degree in Data Science, Computer Science, or related field.
• Strong understanding of APIs, data modeling, and modern architectures (AWS preferred).
• SQL proficiency.
• Experience with Graph
  
  QL, ETL pipelines, and API integrations.
• Familiarity with personalization systems or customer data platforms.

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.