Oracle CX Service Cloud principal consultant

Oracle CX Service Cloud principal consultant

Atlanta, United States | Posted on 04/09/2025

As a Director of Delivery, you will be a transformation maven, responsible for the end-to-end delivery and management of ERP driven programs in CX-Service Cloud. Leveraging your expertise in Oracle Cloud ERP solutions and collaborating with the program management office, you will lead teams to deliver innovative, high-quality solutions that meet our clients business needs. This role requires a proactive approach, excellent communication skills, and the ability to build collaborative relationships with clients and internal/external stakeholders.

• Implement and manage Oracle CX Service Cloud solutions, focusing on the following *****
• Installed Base
• Maintenance
• Service Logistics
• B2B Service
• Digital Customer Service
• Knowledge Base
• Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
• Configure and customize Oracle CX Service Cloud applications to enhance functionality and user experience.
• Provide technical support and troubleshooting for Oracle CX Service Cloud modules.
• Develop and deliver training sessions for end-users to ensure effective utilization of the system.
• Monitor system performance and implement improvements to optimize efficiency.
• Stay updated with the latest Oracle CX Service Cloud features and best practices.

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience with end-to-end implementation of Oracle CX Service Cloud and its modules.
• Strong understanding of customer service processes and best practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Oracle CX Service Cloud certification is a plus.