White Glove Support Technician

Overview

Support with Precision. Serve with Excellence.

We are hiring a White Glove Support Technician to provide best-in-class end-user technical support across our corporate campuses, field locations, and remote workforce. This role is based onsite at our corporate headquarters with some phone-based and occasional travel support as needed. You will work across all levels of the enterprise, including C-suite executives, to ensure seamless technology operations and exceptional service delivery.

This is a hands-on technical role that combines hardware and software support, customer service, IT administration, and audio/video support, with a focus on executive care and critical IT needs.

• Provide high-touch, personalized IT support for all employees—especially executives
• Troubleshoot and resolve issues related to:
  • Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Windows 10 environments
  • Microsoft Exchange, Teams, and O365
  • Active Directory and password resets
  • VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL)
  • Network connectivity, VPNs, and printers
  • Android mobile devices and mobile device management
• Set up and deploy laptops, workstations, monitors, and other hardware
• Handle onboarding/offboarding processes including device configuration and account access
• Provide AV support for meetings, presentations, and video conferencing
• Manage helpdesk ticket queues and ensure timely, courteous resolution
• Administer phone system changes (moves, adds, changes, deletions)
• Maintain accurate inventory of IT assets and track hardware/software lifecycle
• Coordinate and execute IT-supported upgrades and special projects
• Secure and dispose of retired hardware following security guidelines
• Monitor systems for performance, security, and uptime

• 4+ years of strong desktop/helpdesk support experience
• White Glove or Executive Support experience highly preferred
• Excellent troubleshooting and problem-solving skills
• Strong interpersonal and communication skills (written and verbal)
• Experience working with:
  • Windows 7/10, Microsoft Exchange & Outlook
  • Active Directory, Office 365, AV equipment, and remote tools
  • Hardware deployment and recovery processes
• VMWare View, phone system administration, and executive support experience a plus
• Certifications (CompTIA, Microsoft, etc.) are a plus
• Proven ability to maintain confidentiality and handle sensitive information professionally
• Strong organizational and multitasking skills with attention to detail

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today to provide the white glove support experience that sets the gold standard in enterprise IT.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Gentiva – corporate headquarters in Atlanta, Georgia.