Scrum Master – Salesforce Program
Listed on 2026-01-12
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IT/Tech
Systems Analyst, IT Project Manager
Join to apply for the Scrum Master – Salesforce Program role at SCP Health
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At SCP Health, we bring hospitals and healers together to improve clinical effectiveness across over 8 million patients in 7500 providers and 400 facilities. We lead clinical practice management across emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Job Title:Scrum Master – Salesforce Program
Position Type:Full‑Time Employee
Location:Atlanta, GA or Lafayette, LA
Role Mission:Facilitate the Agile Scrum process for Salesforce initiatives, ensuring smooth delivery of features and continuous improvement. Act as a servant leader for the team, removing impediments, fostering collaboration, and driving adherence to Agile principles.
Key Responsibilities:- Lead all Scrum ceremonies:
Sprint Planning, Daily Stand‑ups, Sprint Reviews, and Retrospectives. - Ensure sprint goals are clear and achievable; monitor progress and maintain transparency through burn‑down charts and dashboards.
- Partner with Product Owner to refine and prioritize the product backlog, ensuring stories meet Definition of Ready and acceptance criteria.
- Serve as the primary liaison between the development team, Product Owner, and business stakeholders, facilitating communication to align sprint deliverables with business priorities.
- Identify and address blockers impacting sprint progress; coordinate with cross‑functional teams (Solution Architects, QA, Dev Ops) to manage dependencies.
- Coach the team on Agile principles and best practices; drive retrospectives to identify actionable improvements for future sprints.
Skills & Experience:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience as a Scrum Master in Salesforce or similar enterprise platforms.
- Strong understanding of Agile frameworks (Scrum, SAFe) and tools (JIRA).
- Excellent facilitation, communication, and conflict‑resolution skills.
- Ability to manage multiple stakeholders and maintain focus on delivery.
- Exceptional interpersonal communication and leadership skills.
- Ability to work in a fast‑paced, dynamic environment.
- Familiarity with Salesforce ecosystem and integrations (Marketing Cloud, Mule Soft, Workday, etc.) is a plus.
- Certified Scrum Master (CSM) or equivalent Agile certification.
- Experience in healthcare or large‑scale enterprise transformation projects.
- Health‑cloud and Salesforce Health Cloud experience.
- Knowledge of Dev Ops practices and CI/CD pipelines.
- Sprint Predictability: ≥ 90% of committed stories completed per sprint.
- Velocity Stability:
Maintain consistent velocity across sprints with ≤ 10% variance. - Defect Leakage: < 5% defects escaping to production per sprint.
- Stakeholder Satisfaction: ≥ 8/10 rating in quarterly feedback surveys.
- Ceremony Compliance: 100% completion of required Scrum ceremonies per sprint.
- Impediment Resolution Time:
Average resolution within 24–48 hours. - Backlog Health: ≥ 2 sprints worth of groomed stories ready at all times.
- Team Engagement:
Positive trend in team health checks and retrospective action items completed.
This position is critical to SCP’s Salesforce transformation, ensuring iterative delivery, stakeholder alignment, and operational excellence across multiple work streams.
Benefits:- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values—collaboration, courage, agility, and respect.
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