Senior System Analyst

Senior System Analyst – JPS Tech Solutions

The Department of Administrative Services seeks an experienced Senior System Analyst to provide hands‑on technical expertise on a team of systems analysts and administrators. The role supports end‑users with IT needs and ensures ongoing maintenance and reliability of core applications and infrastructure.

• Job Category: Analysts
• Job Type: Onsite
• Job Location: Atlanta, Georgia
• Compensation: Depends on Experience
• W2 Only: W2‑Contract Only; C2C applications not considered

• Local candidates only; hybrid work schedule required.
• Initial contract through end of fiscal year with anticipated renewal July 1.
• Strong background in IT support, systems administration, team leadership.
• Guide resolution of complex technical issues, coordinate with third‑party vendors, implement solutions that enhance IT service delivery.

• Provide complex issue resolution: serve as escalation point for technical issues, guide team in troubleshooting hardware, software, and network problems.
• Collaborate with third‑party vendors: act as primary contact, coordinate support for advanced technical issues.
• Support core IT systems: manage technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
• Research and implement technical solutions to improve efficiency and reliability.
• Develop and maintain documentation of systems, processes, and troubleshooting procedures.

• 10+ years of IT experience.
• Proven expertise in Office 365, Active Directory, Exchange Server, Windows OS, desktop deployment, VPN, RDP, Microsoft Teams.
• Minimum 5 years of relevant industry experience in a Microsoft enterprise environment.
• Experience with Windows Client and Windows Server in production environments, Group Policy configuration, Power Shell scripting.
• Basic understanding of TCP/IP, DNS, DHCP.
• Understanding of Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) a plus.
• 3+ years of experience with AD DS upgrade, consolidation, and migration projects.
• 2+ years of experience with Office/Microsoft 365, including at least one year migrating mailboxes.
• 1+ year of experience with ADFS or Azure AD, and understanding of SAML 2.0 and cloud SSO providers.
• Hands‑on experience with AWS infrastructure management and SharePoint environments a plus.
• Strong troubleshooting and problem‑solving skills.
• Experience coordinating with third‑party technical support vendors.
• Proficiency in creating and maintaining technical documentation.
• Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) highly desirable.
• Solid understanding of ITIL best practices a plus.
• Track record of continuous learning and adapting to new technologies.

• Strong communication skills.
• Problem‑solving mindset.
• Adaptability and flexibility to shifting priorities.
• Customer‑focused attitude.

Apply online via JPS Tech Solutions. Submit résumé and cover letter. Minimum requirements include 10+ years of IT experience and substantial Microsoft enterprise experience.

Referral applicants receive increased interview consideration.