Technical Support Associate; Audio​/Video Professional

Job

Location:

Atlanta, Georgia

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship.

Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security.

Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

• Students are our top priority.
• We strive for excellence.
• We thrive on diversity.
• We celebrate collaboration.
• We champion innovation.
• We safeguard freedom of inquiry and expression.
• We nurture the wellbeing of our community.
• We act ethically.
• We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The ASC is a deliverable of the Admin

X initiative. The ASC partners with local and central units to provide efficient and consistent support for administrative operations across the Institute.

Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical issues, and ensure the smooth operation of Information Technology systems and services.

• Provide technical assistance and support to end-users for Information Technology systems, software, and hardware-related issues.
• Troubleshoot technical problems, identify root causes, and resolve Information Technology issues in a timely and efficient manner.
• Respond to user inquiries, service requests, and incidents through phone, email, or in-person communication channels.
• Document technical solutions, troubleshooting steps, and issue resolutions in Information Technology ticketing systems.
• Install, configure, and update software applications, drivers, and patches on user devices as needed.
• Conduct user training, tutorials, and knowledge sharing sessions to enhance end-user Information Technology skills and knowledge.
• Maintain Information Technology equipment inventory, track hardware assets, and assist with equipment setup and deployment.
• Adhere to Information Technology policies, procedures, and security protocols to ensure data protection and system integrity.
• Collaborate with Information Technology teams and vendors to elevate complex technical issues and coordinate problem resolution.
• Perform other job-related duties as assigned.

• High School Diploma, GED, or Vocational School Diploma. Vocational Training/Degree may be preferred or required (some profiles may require additional education).
• No prior relevant work experience required.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://(Use the "Apply for this Job" box below)..

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom…