Delivery Quality Analyst - GenAI

Quality Analyst - GenAI

Be part of something groundbreaking

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.

With the support and investment needed to explore new frontiers in Generative AI, you’ll be working alongside talented colleagues, innovating and contributing to projects that will transform how we manage risk and serve our customers.

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your contribution will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products.

If you’re excited by the opportunity to create meaningful impact at scale and shape the future of the insurance industry, we’d love to hear from you.

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our Tech Analyst - GenAI, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives.

If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.

As a Quality Analyst for our GenAI initiatives, you will be instrumental in ensuring the reliability, functionality, and user experience. You will test and validate our solutions, identifying potential issues. By collaborating closely with developers, product owners, and business stakeholders, you'll help maintain the integrity of our GenAI implementations while contributing valuable insights that drive continuous improvement.

Communication:

• Collaborate with developers, product owners, and business analysts to understand requirements and testing needs

• Document and report defects clearly and concisely using appropriate tracking tools

• Participate in team meetings to provide quality assurance perspectives

• Assist in creating and maintaining test documentation and test cases

Problem Solving:

• Analyze application behavior to identify potential issues and inconsistencies

• Apply logical thinking to develop effective test scenarios and cases

• Work with development team to reproduce and isolate bugs

• Help troubleshoot basic to intermediate quality issues across applications

• Leverage GenAI tools to help with automating some of the testing activities

Decision Making:

• Work under guidance of senior QA team members

• Make testing decisions within defined test plans and procedures

• Escalate complex defects or testing challenges appropriately

• Prioritize testing activities based on sprint goals and release schedules

Strong analytical skills to identify and investigate software issues, with the ability to apply logical problem-solving techniques to testing scenarios. Basic understanding of the software development lifecycle, including requirements analysis, testing methodologies, and defect reporting processes. Demonstrate attention to detail when validating application functionality and communicating findings clearly to development teams.

Junior Level Role:
This position is designed for early career professionals looking to grow their technical expertise in a supportive environment with mentoring opportunities.

• Basic understanding of testing methodologies (manual and automated)

• Familiarity with defect tracking tools

• Understanding of web technologies (HTML, CSS, JavaScript) for UI testing

• Interest in or exposure to test automation concepts is a plus

• Basic understanding of prompt engineering and GenAI concepts are a plus

• Fundamental understanding of software testing lifecycle

• Familiarity with agile…