Implementation Consultant - New Grad

Atlanta, Georgia

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

Within our Technical Delivery Services (TDS) organization, we are looking for organized individuals that want to help carry out the TDS mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.

As a TDS Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper product configuration. Your primary objectives are to build products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You are responsible for establishing a strong foundation that will drive future successes.

Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.

As an Implementation Consultant, you will be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and QGenda Support.

• Develop foundational technical knowledge of the QGenda platform by shadowing projects, receiving mentorship from senior team members, and owning the configuration of low-complexity projects
• Become familiar with the QGenda system by working on a variety of projects across multiple customer types
• Collaborate with Solution Architects and Senior ICs on implementations to gain an understanding of complex customer requirements and enterprise solution design
• Collaborate with Technical Specialists on implementations to facilitate efficient and standardized configuration of product building blocks
• Collaborate with Project Coordinators and Project Managers on implementations to communicate with customers, maintain project timelines, and mitigate project risks
• Combine logic-based reasoning skills with knowledge of the QGenda platform to consultatively gather customer requirements, and design and configure a solution to meet them
• Test the configured solution and troubleshoot to remove discrepancies between desired and actual functionality
• Analyze multiple possible configurations to select the optimal choice based on the following: best fit for the customer, valid interaction of features, and maintainability
• Utilize internal knowledge base platforms to learn configuration best practices and implement customer solutions accordingly
• Conduct trainings that enable the customer to effectively maximize their use of the product
• Validate the quality and cleanliness of the solution prior to handoff at project end, removing all components used as examples or for testing purposes
• Create robust documentation for each customer to transfer all maintenance knowledge to the respective TAM and CS teams
• Make all applicable updates in project management tools accurately and promptly (e.g., Salesforce, Task Ray, etc.)
• Leverage established internal resources for technical guidance and expertise (e.g., mentors/buddies, Office Hours, 1-on-1s, knowledge base…