ServiceNow Engagement Leader

Service Now Engagement Leader

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.

Our other services also include infrastructure transformation services - helping clients consolidate and migrate entire workloads and data centers.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Delivery Engagement Leader for SIAM and Service Now consulting engagements

• Delivery Engagement Leader for consulting engagements in SIAM & Service Now space. Projects are typically Assessments, Transformations or Advisory in nature
• As primary point of contact for the client, accountable for end to end project delivery in alignment with contractual requirements
• Lead a distributed team of Architects, Developers and Process Consultants in achieving project outcomes
• Drive the four pillars of the project:
  Delivery, Sales, People and Financials ensuring high client satisfaction
• Engage with the client senior leaders and CXOs at their IT Strategy level and influence overall IT roadmap. Provide the SIAM & Service Now solutions aligned with client’s IT Strategy roadmaps.
• Generate additional business with existing or new logos by leveraging thought leadership and people relationship skills
• Contribute to practice building by enhancing artifacts and services within Projects & Consulting portfolio
• Collaborate with internal and external stakeholders to grow the practice and clientele

• 10 – 15 years in the IT Industry, with at least 5 years in a leadership capacity
• Led solutioning of Service Integration and Service Now engagements
• Led delivery of large and complex Service Integration and Service Now engagements
• Engagement Management experience in Fixed Price and T&M projects
• Experienced in Transformations, Implementations and Migrations of client’s ITSM Toolset to Service Now
• Service Now experience should span ITSM, ITOM, ITBM, CSM and HRSD applications
• Led SIAM and Service Now projects
• Extensive client-facing experience in multiple industries
• Excellent communication and presentation skills
• Distributed delivery experience is preferred

• Bachelor’s degree in an IT related field required
• Master’s degree in an IT related field - or MBA, preferred
• ITIL v4 Expert certification required
• Service Now CSA certification required
• Leadership certifications or accreditations preferred

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