Store Systems Help Desk Technician; Overnight​/3rd Shift

Store Systems Help Desk Technician (Overnight/3rd Shift)

Join to apply for the Store Systems Help Desk Technician (Overnight/3rd Shift) role at Race Trac
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The Store Systems Help Desk Technician is responsible for supporting the organization’s technical support work order process through call dispatching functions. This individual serves as the first line of response for technical issues from field personnel and optimizes available resources to ensure accurate and efficient problem solving.

• Provides support to the Store Systems Help Desk team responsible for handling trouble tickets submitted by Race Trac and Race Way store teams for all technical equipment and software applications at the store. Technicians are required to close a minimum of 6 tickets per 8 hour work day.
• Ensures exceptional customer service to all field personnel, while working to maximize efficiency.
• Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
• Consistently follows all help desk standards and policies.
• Manages time efficiently on a day-to-day basis to ensure all tasks and SLAs are complete in a timely manner.
• Reads and responds to emails;
  Race Trac expects all employees to stay up-to-date on current tasks, issues, processes, and communications.

• 1+ years experience in a technical support or help desk role is a plus.
• Knowledge of PC, network, hardware, and software installation and configuration is a plus.
• Proficient in Microsoft Office Suite.

• Wednesday - Sunday / 10:00 PM - 8:00 AM

Fueled by Growth, Driven by You

At Race Trac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions Race Trac, Race Way, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue.

Join us and discover how far your career can go.

To see what it is like, visit our Linked In, Facebook, and Instagram pages.

All qualified applicants will receive consideration for employment with Race Trac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.