Desktop Cloud Engineer

Experience a career that grows with you. Smith + Howard is a national firm delivering tax, audit, accounting and advisory services with a local‑firm touch.

As a Desktop Cloud Engineer, you will manage, deploy, and maintain Smith + Howard’s end‑user computing environment, concentrating on Microsoft Intune and Windows Auto Pilot. You’ll ensure device provisioning, policy enforcement, software deployment, and endpoint security across the enterprise.

• Design, configure, and manage Microsoft Intune for device management, application deployment, compliance policies, and conditional access.
• Implement and maintain Windows Auto Pilot for zero‑touch provisioning and streamlined onboarding of new devices.
• Patch, remediate vulnerabilities, and optimize Windows Update for Business rings.
• Build and maintain golden images and configuration profiles to standardize device setups.
• Package, test, and deploy applications using Intune Win
  32, MSI, and EXE.
• Support and maintain Windows 11 endpoints, including patching, updates, and performance optimization.
• Develop and maintain Power Shell scripts and automation tools for endpoint management and reporting.
• Collaborate with IT security to ensure endpoints meet corporate compliance and security requirements (Bit Locker, Defender, encryption, etc.).
• Troubleshoot Intune enrollment, Auto Pilot deployment failures, and general device management issues.
• Integrate Intune, Azure AD, and other Microsoft 365 services.
• Provide Tier 3 support for desktop problems escalated from the service desk and manage Level 3 tickets.
• Maintain knowledge of Microsoft 365 suite of products.
• Other duties as assigned.

• 4+ years of experience as a Desktop Engineer, Endpoint Administrator, or similar role.
• Hands‑on experience with Microsoft Intune and Windows Auto Pilot in production.
• Strong knowledge of Windows 11, Active Directory, Azure AD, and Group Policy.
• Power Shell scripting experience for automation and configuration management.
• Familiarity with Microsoft 365 and Endpoint Security solutions (Defender, Conditional Access, etc.).
• Understanding of networking fundamentals related to endpoint connectivity.
• Excellent troubleshooting and analytical skills.
• Strong organizational, oral, and written communication skills.
• Experience working with virtual/remote staff members.

• Microsoft certification such as MD‑102, MS‑101, or AZ‑104.
• Experience with co‑management (Intune + Configuration Manager).
• Knowledge of macOS and mobile device management (MDM) platforms.
• Experience supporting hybrid or global environments.
• Excellent project management skills.
• Initiative and ability to lead projects.
• Strong communication and documentation abilities.
• Independent working style within a collaborative IT team.
• Proactive mindset focused on continuous improvement and automation.

You will be part of a collaborative Technology Operations team focused on improving the digital employee experience across the company. We value problem solvers who take initiative and bring both technical expertise and a customer‑first mindset to workplace technology challenges.

Associate

Full‑time

Information Technology

Accounting

Atlanta, GA