Site Reliability Engineer; SRE

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Florence software advances cures by helping the world's most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries—and we are the most widely deployed site workflow tool in the industry. By the end of the decade, we aim to double the pace at which new medicines get to market by doubling the output of trial site teams.

To date, we have been named a Deloitte Fast 50 business, a G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company for five consecutive years.

At Florence, we are committed to making the world a better place by accelerating research while providing an environment where employees can be happy in their lives, enjoy their jobs, and grow.

We are seeking a Site Reliability Engineer (SRE) to join one of our Scrum teams and help ensure the reliability, scalability, and performance of the Florence™ platform. AI‑driven tooling and automation are a cornerstone of how we build, operate, and scale our systems.

In this role, you will work closely with product engineers while actively leveraging AI to improve observability, incident response, automation, and overall platform reliability. Coding assignments in this role will involve working with AI‑assisted development workflows as a core part of solution design and delivery.

• Be an embedded member of a Scrum team, participating in planning, refinement, reviews, and retrospectives
• Use AI‑powered tools to enhance system reliability, operational efficiency, and developer productivity
• Design, build, and operate reliable, scalable cloud infrastructure supporting platform and product services
• Apply AI‑assisted analysis to monitoring, alerting, and observability data to detect, predict, and prevent incidents
• Define and maintain SLOs, SLIs, and error budgets to guide reliability decisions, and collaborate with software engineers to embed reliability and AI‑driven automation into the software development lifecycle
• Lead and participate in incident response, root cause analysis, and post‑mortems, leveraging AI insights where appropriate
• Automate operational tasks and reduce toil through AI‑enabled and traditional automation approaches
• Contribute to disaster recovery planning, testing, and operational readiness
• Produce and maintain documentation such as runbooks, operational guides, and system diagrams
• Contribute code as a secondary responsibility, with coding assignments focused on building reliability tooling, automation, and integrations using AI‑assisted development practices

• Passionate about building reliable, scalable systems using modern, AI‑enabled approaches
• Strong understanding of cloud‑native and distributed system architectures
• Experience applying SRE principles in a production environment
• Hands‑on experience with cloud platforms (AWS preferred)
• Experience using AI‑assisted tools for coding, debugging, automation, or operational analysis
• Strong background in Linux, networking, and system operations
• Experience with infrastructure‑as‑code and automation tools (e.g., Terraform, CI/CD pipelines)
• Familiarity with modern observability practices (metrics, logs, tracing), including AI‑enhanced analysis
• Comfortable working as part of an agile, cross‑functional Scrum team
• Strong problem‑solving, communication, and collaboration skills
• 4+ years of experience in SRE, Dev Ops, or similar roles
• Experience supporting production systems at scale

• A competitive compensation package, medical and dental insurance, and office space in the heart of the city.
• A strong commitment to health technology as a highest calling for software development, with a focus on advancing cures and therapies.
• An opportunity to join a high‑output culture to create innovative, modern, and purposeful software solutions.

Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our Careers Page. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team.

All communications with Florence Healthcare employees will only be sent from  email addresses.