Field Service Dispatch Technician - Atlanta; ATL Airport

Field Service Dispatch Technician – Atlanta (ATL) Airport

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Future Opportunities

As the Field Services Dispatcher Technician (Part‑Time 0‑20 hours), you will be responsible for providing and maintaining continuity of service for all components of the Airport passenger processing system and resolving any technical issues, including more complex issues requiring specialist knowledge.

What will you do?

• Carry out regular routine and preventive maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
• Troubleshoot and resolve all airline host and connectivity issues.
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Offer support and on‑site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular “floor‑walking” and proactive line‑of‑sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

Requirements

• 1‑2 years of experience supporting onsite or remotely Microsoft Desktop software.
• 1‑2 years of experience using a ticketing system.
• 1‑2 years of experience with network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

Physical Requirements

• Able to lift or push 20‑50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

What We Will Offer>

Personal and professional development:
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Benefits

• Parking at location
• Tools

Who Are We

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team. We offer day‑to‑day support via teams of on‑site engineers or responsive visiting engineers, and multi‑lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers. We are a global community of exceptional people passionately working together with one shared vision.

ESP Global Services is an Equal Opportunity / Affluent Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or.