Provisioning Manager

Description

EyeQ Monitoring is a rapidly growing security technology company specializing in remote video monitoring solutions. We partner with our customers to protect people, property, and operations through proactive monitoring, cutting‑edge technology, and exceptional service.

The Provisioning Manager leads EyeQ’s Provisioning Department and is accountable for departmental performance, people leadership, and operational outcomes. This role owns provisioning execution end‑to‑end, including technician management, quality control, KPI performance, and departmental P&L, while ensuring provisioning timelines and standards are consistently met.

This role is expected to model EyeQ’s core values in daily leadership and decision‑making:

• Take the Hill: Own outcomes, push through obstacles, and drive results with urgency and accountability
• Valued Partnerships: Build strong, collaborative relationships across departments and with key stakeholders
• Build to Last: Create scalable, repeatable processes that support long‑term operational success
• Enjoy the Journey: Foster a positive, team‑oriented environment while maintaining high standards

The ideal candidate thrives in a fast‑paced, operationally driven environment and balances hands‑on execution with accountability for results.
This role is required to be in‑office in North Atlanta/South Marietta, GA.

• Lead and manage the Provisioning Department, including provisioning technicians and departmental workflows
• Conduct weekly 1:1s, oversee ongoing training and development, and lead bi‑annual performance reviews
• Own and manage the Provisioning Department P&L and adhere to agreed‑upon department drain
• Ensure quality control through audits and checks of all provisioning items
• Maintain accountability for all provisioning‑related KPIs, including:
  • Pre-Provisioning average time to completion (3 days)
  • Test & Tune average time to completion (3 days)
  • Service Provisioning average time to completion (1 day)
  • Mobile unit onboarding/offboarding average time to completion (1 day)
  • Zero provisioning‑related misses
• Perform all responsibilities of a Provisioning Technician as needed
• Prepare regular reporting and provide visibility into performance, risks, and improvements

• High school diploma or equivalent
• Knowledge of networking fundamentals
• Experience in a related technical or provisioning field
• Authorized to work in the United States
• Strong attention to detail and ability to manage multiple priorities
• Comfortable operating in a fast‑paced, ever‑changing environment
• Coachable, adaptable, and willing to step in wherever needed
• Strong communication skills (written, verbal, virtual, and in‑person)
• Experience managing, mentoring, and training technicians at varying experience levels
• Proficiency with Microsoft Office tools
• Ability to lift up to 50 lbs and commute daily to Marietta, GA

• Post‑secondary education or certifications in a related field
• Experience installing or configuring remote security equipment
• Familiarity with video management systems (NX Platform, Milestone, Genetec, etc.)
• Experience with IP camera systems
• Experience with wireless systems (PTP, PTMP)
• Networking, firewall, router, or VPN management experience (e.g., Sonic Wall)