DECAL System Engineer - Intune AD Admin

DECAL System Engineer – Intune AD Admin

Company: Expedite Talent Solutions

Location: Atlanta, GA

Employment Type: Full-time

Seniority Level: Mid‑Senior level

Industry: Information Technology, Civil Engineering

Under general supervision, combines strong technical skills with database administration knowledge and works on one or more high‑complexity projects.

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complicated support issues.
• Act as an escalation point for all requests and incidents regarding endpoint devices, mobile devices and laptops.
• Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.
• Administration of Azure and Azure Admin portal.
• Train, coach, and mentor support staff; build, edit, publish, and document training material including video documentation.
• Interact with internal and external customers.
• Provide data and reporting of KPI’s and trends on a weekly/monthly basis.
• Maintain an effective framework for managing and improving customer IT support; advise management on escalated incidents and identified patterns; recommend solutions.

• Bachelor's Degree in a related field and three years of progressively responsible, professional‑level analyst and systems experience in a large‑scale Information Technology environment, or equivalent education and experience.
• Intune Endpoint Management and Azure Microsoft Entra , Azure Administration, and Active Directory experience required.
• Power Shell scripting preferred.

• Comprehensive inventory management principles.
• Strong verbal and written communication skills.
• Excellent customer service and soft skills.
• Prioritizing and assigning work.
• Proficiency in Power Shell.
• Installation, configuration, critical thinking, and troubleshooting across Windows 10/11, Apple, Android, Azure, Entra , Intune, Active Directory platforms.
• Knowledge of networking (ethernet, Wi‑Fi).
• Analyzing processes, information, and data to recommend solutions.
• Create and update documentation and knowledge articles.
• Basic network troubleshooting, diagnostic, and repair.
• Day‑to‑day troubleshooting, diagnosis, and support of laptops, printers, etc.
• Security and patch management experience.
• Experience with Service Now ticketing system.
• Windows 11 OS experience.
• Microsoft M365 support experience, M365 Copilot/Teams Administration.
• Microsoft Intune, Endpoint Configuration Manager.
• Office 365 experience supporting, installing, troubleshooting mainstream products.
• Strong hardware and software infrastructure tools experience.
• Knowledge of Windows 10/11, Windows Server 2012‑2019, M365, Azure, Teams.
• Understanding of daily operations and delivery processes.
• Software installation and troubleshooting.
• Service Now (San Diego or later) ticketing tools.
• Windows system administration.
• Strong troubleshooting skills.
• Hardware, OS & software knowledge of laptops, desktops & mobile devices across Android & iPhone.
• Supporting computer peripherals, network copiers, video conference equipment.
• Active Directory 2012 or later, networking topology.
• Server and network equipment knowledge.