Senior System Analyst

Job Description

• The Senior System Analyst serves as a senior escalation point for complex technical issues and provides advanced support for core IT systems.
• This role involves collaborating with third-party vendors, implementing technical solutions to improve efficiency and reliability, and maintaining comprehensive documentation to support enterprise IT operations.

• Serve as the escalation point for complex technical issues involving hardware, software, and network systems.
• Guide and support teams in troubleshooting and resolving advanced technical problems.
• Act as the primary liaison with third-party vendors to coordinate support and ensure timely resolution of issues.
• Manage and support core IT technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
• Research, recommend, and implement technical solutions to improve system efficiency and reliability.
• Develop, maintain, and update technical documentation for systems, processes, and troubleshooting procedures.

• Extensive experience in Microsoft enterprise environments.
• Strong troubleshooting and problem-solving capabilities.
• Proven ability to coordinate effectively with third-party vendors.
• Proficiency in creating and maintaining technical documentation.
• Experience:
• Ten or more years of overall IT experience.
• Minimum five years of experience in a Microsoft enterprise environment.
• Three or more years of experience with Active Directory Domain Services upgrades, consolidations, or migrations.
• Two or more years of experience with Office/Microsoft 365, including mailbox migrations.
• One or more years of experience with Active Directory Federation Services or Azure Active Directory, including understanding of SAML 2.0 and cloud SSO providers.

• Expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
• Strong knowledge of Windows Client and Windows Server in production environments.
• Experience configuring Windows infrastructure using Group Policy and scripting.
• Proficiency with Power Shell for automation and task execution.
• Basic understanding of TCP/IP, DNS, and DHCP.
• Familiarity with IT service management and ITIL best practices.
• Strong written and verbal communication skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Customer-focused mindset with commitment to excellent internal user support.

• Relevant Microsoft certifications such as Windows Server, Office 365, or Azure are highly desirable.